awesome
awesome. we had a bad motor and they took care of it lightning fast. can’t say enough good about this company. will buy again and recommend
By John
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
309 reviews
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Get replacement parts for wood/pellet stoves, appliances, commercial kitchen equipment, HVAC, Plumbing and more - Direct to your door!
Direct Brand (direct-brand.com) has 309 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
309 approved reviews, newest moderated first
awesome. we had a bad motor and they took care of it lightning fast. can’t say enough good about this company. will buy again and recommend
By John
I have a great experience I two transactions first one delivery was super fast the only bad thing was the piece was a little dented but nothing crazy second time everything was perfect
By Dolores
I am very happy with my purchase and I recommend them and I would buy other products thanks
By Fernando B.
Had the handles that I needed and they shipped super fast
By Chris E.
Payed for 2 day shipping for furnace parts that I desperately need and I still have not received it. Probably won't order anything from you again and will avoid fedex at all cost. They have been here several times in the past so I'm not sure if it's your business or fedex but someone royally screwed me over!
By Spencer W.
The product was exactly what was advertised the price was right and it was here when promised.
By Robert C.
Excellent customer service.
By Scott R.
Very quick delivery time
By Chris W.