As described and on time
As described and on time
By Stephen
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
309 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Get replacement parts for wood/pellet stoves, appliances, commercial kitchen equipment, HVAC, Plumbing and more - Direct to your door!
Direct Brand (direct-brand.com) has 309 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
309 approved reviews, newest moderated first
As described and on time
By Stephen
Needed replacement pilot assemblies for my Southbend Oven. Price, shipping speed and quality of parts were great. Would definitely recommend!
By Sam
Purchased condenser fan motor great price super fast shipping
By gene R.
Good purchase. As easy as it gets.
By Luis P.
The fast delivery great service great experience
By Dr. C.
My order came much faster than I had expected and was packed with care. If something else breaks I will definitely order through here again.
By Bryan
Easy ordering prices are great and product came in two days!
By Michelle A.
Quick service and was the correct part.
By Jim P.