Its very good product
Its very good product, my dog loves it and it’s always on time
By Patricia
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,113 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Darwin's delivers fresh, raw meals made with antibiotic-free meat and organic vegetables. No fillers. No shortcuts. Delivered to your door — just like we've done since 2004.
Darwin's Natural Pet Products (darwinspet.com) has 2,113 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,113 approved reviews, newest moderated first
Its very good product, my dog loves it and it’s always on time
By Patricia
The quality of the food makes me feel i am doing my best for my housemate in fur.
By Sayo
The packaging has gone downhill completely. Almost 1 of every 4 pack is brown vs red now. And the packs tear so easily causing spills/leaks even when you're careful with the perforation My dog doesn’t like the food anymore. She used to get so excited
By Caron
Response from Darwin's Natural Pet Products· Mar 13, 2024
Hello Caron, thank you for your review and feedback. We are sorry to hear your pet no longer enjoys their meals. We will be communicating with our Quality Assurance team your concerns. Reach out to our Customer Care team if you need any replacement or refund for leaking packages. They can be reached Monday-Friday from 6 am to 6 pm PST at (877) v738-6325 or by email at [email protected].
The food was delivered as promised and in good shape.
By Rodney J.
In my last phone-call experience, I received the usual professional and friendly service, but sadly, it was to inform Darwin that our beloved, Samson GSD had passed away and therefore we needed to cancel our next scheduled order. That was taken care of by the friendly phone rep, whose condolences over our loss was deeply appreciated. Having some left over Darwin meals, we're passing those on to family members who have dogs. So, you may be getting new customers among them.
By John
We love Darwin’s. My cats are so happy and love the raw diet. I’m happy
By Katie
Food is well packaged. Arrives frozen. And really well packed. Plus it’s so easy to order online and have delivered to my home rather than hauling from the store to my place.
By M D.
We love Darwin!!! 100% recommendations- we have our pups a lab and a Turkish Boz Shepard on this food for several years now and they love it!!!
By Shaughnessy