CyxusReviews of cyxus.com

I bought a pair of blue readers about 4 months ago and they broke. the stem came out of the frame. emailed co. and did not get a response.

Great quality, easy website to use and order, quick delivery and I love my glasses, so does my 5 year old. Great prices and they Cyrus cater for all ages.

The glasses are amazing and super clear and fashionable. I chose Tinsel btw. They arrived September 23 and I ordered them September 3.

The glasses themselves are a 5, definitely. I love the style and the lenses. I paid extra for the blue blocking coating. Whether it helps or not, who knows, but I bought under the assumption it's doing something. Probably just good marketing. Anyway, love the glasses. The shipping took forEVER. That being said, customer service was response when I sent an email to inquire, so that was a plus. I purchased 5 pr. of reading glasses -- same style, different strengths -- in anticipation of needing them through the years. I just wanted my own mini stockpile when the time comes. When they did finally arrive, only two had lens strength labels (+1.50, +2.0, etc.), the other three came with no labels, so it's a guessing game as to their strength. Based on what I ordered, I had to make some assumptions, but we all know how that goes. So the reality is, I love the look of the glasses, they're a 5, everything else was a 3, so I split the difference and rate Cyxus a 4.

The products are great and affordable, but the company is not very good about keeping you up to date about where your order is or when it’s going to arrive.

good experience

very good product!!!

Having bought from Cyxus before - I am astounded at how far their standards of service and delivery have fallen in the space of only two years. I bought blue-light filtering glasses in mid-2020, received them in good time, and got great use out of them until they broke earlier this year. I went to order a new pair in late July, little did I know that the picture of them on the screen would be the closest I would get to seeing them. The order was made, and I used the tracking link to see it progress from China to Australia. Only for it to mysteriously end up in some random unknown warehouse and sit there for a month before I asked questions. Apparently they attempted delivery to my house but there was nobody home - all I can say to that is nice try - I know for a fact that I was home all day and not a soul came by to deliver anything. I asked about the status of delivery, they promised to arrange re-delivery in a very poorly-written email, and then nothing for another month until an automatic email asking to review my experience. Well, here it is. I don't know what has happened to Cyxus, though I suspect it has been outsourced to China or similar as responses I received to my questions concerning delivery were in broken English, and the delivery was via a Chinese logistics company. Other basic aspects of customer service are simply a failure. The FAQ page on their website isn't for customers, it's an FAQ page regarding the website template! Amateur hour. Seriously.