CyxusReviews of cyxus.com

When my order arrive number CY39369

mandatory lenses even blanks. clunky site: paid by accident in USD instead of AUD so was charged int'l bank fee. lack of coupons.

Very complicateed to contact you. I bought second pair of glasses and got broken again at the same point.

It seems the glasses really do block blue light and glare, and my eyes get much less tired after working at the computer all day. Super! I ordered the glasses, but the Joanie 8148 model turned out to be somewhat defective — the temples are spread too far apart, as if the glasses were made for a big head. Random discount system. It looks like the glasses are from China and the price is heavily inflated, which is why they keep offering different discounts with various promo codes that appear randomly — clearly meant to trick customers. Discounts are nice, of course, but it would be better to just sell them at a fair price right away instead of coming up with all these bonuses and a complicated bonus system

Update: Cyxus got in touch with me shortly after I wrote my review below. They have seen my complains in their Facebook page. They apologised for the delay and offered a refund if I didn't want to wait any longer for my glasses. I decided to wait, but after the estimated time of arrival (two months) of my order, I received another email explaining that the glasses I ordered were no longer available and they sent me a refund. Overall, the communication with the customer was good AFTER MY FIRST REVIEW IN TRUSTPILOT. Original post: Cyxus takes the money but doesn't send the product. I have bought eyewear from them many times without issue. I ordered a pair of glasses a month ago, they took the money but haven't sent any information about when the order will be ready. They are not replying to messages in the website chat, by email or by whatsapp. DO NOT BUY FROM CYXUS!!!

Cómo puede ser que tenga el logo en el propio lente.....

Unfortunately the prescription glasses I ordered arrived with a different optical graduation than the one prescribed in written by my optometrist. After my complain and a few exchange of emails with Cyxus Customer Care Team, I decided to dispute the charge on my credit card. It seems Cyxus did not argue anything against it, and at the end I was chargeback the price, something I appreciated from Cyxus. I am still waiting for Cyxus return instructions, so I can ship the glasses back to them. Besides the above, time delivery and quality of the product was good.

Too late delivery