ELKLOOK EYEWEARReviews of elklook.com

This company offers misleading advertisements, and then does not accept them (a common bait and switch tactic). I contacted the company multiple times for clarification: "This is the text message I received. It clearly states: “$100 OFF . No strings.” (There is no mention of multiple coupons, limitations, or restrictions.) "Your own team has acknowledged that the message was misleading." After several more emails where they tried to obfuscate, confuse and deny – I ended up filing a complaint regarding deceptive advertising with the appropriate consumer protection agencies and I'm sharing my experience publicly. In researching the company, they found it was very suspicious that they did not have a physical location. Caveat Emptor!

I made my order on 07/12/26, and I am still waiting for my order. Not contact at all, I wrote to them by email, also by watsap but nothing. Horrible service...definitely never again.

Biggest SCAM or the Company TANKED. Ordered a pair on 6/4/26 that came in defected. Took some time by the 29th. By 7/4/26, I was asking for a refund OR replacement. Mailed back the defected ones by 7/9. Now they have both the product and my money. Waited 30 days till 8/9 to file dispute with bank. 8/27 now, still no update, no notice, no nothing, and bank says its technically 30 days AFTER purchase so no refund.

Wide Selection. Ease of Ordering. Best Glasses Ever.

If youre only going to order from this company once, it will probably be a decent experience. However, they will scam you without remorse the second time. The quality of the glasses is decent. Shipping time is a little excessive(i waited a month, the first time, without issue) The issue comes when you try to contact "customer service". Its non-existant. There is a phone number, and email, a website chatbot, and thier social media accounts. You will NEVER reach anyone. They WILL NOT get back to you. I placed my second order on july 9th. I paid for "fast shipping"(meaning i expected it before a month later)They took my money, and that is tje last ive heard from them. I havr contacted them, DAILY, though ALL FORMS of cusromer service to try to find out whats up. And had ZERO response. DONT BUY FROM THIS COMPANY!!!

I was really hopeful placing my order. I absolutely love the designs and creativity of the frames, really my only basis for the 2 stars. Not often you find a brand with hand made ‘Alternative’ styles. Unfortunately it has now been a month with no updates after placing my order. I have reached out multiple times and received no response. My prescription isn’t complicated but i was still positive the first 3 weeks as i know thats the usual lead time. But absolutely no updates nor a response to me asking for shipping details or simply a sign my order was even progressing. On the website, my order hasn’t progressed past “processed, ready, shipped” and yet it still falls under the processing stage with no details as to its shipping status or tracking. Im sorely disappointed, especially given the money spent. Hopefully i can revoke my review if my order is ever actually received.

I ordered some glasses and they did not fit. I have been trying to reach them by email, voice mail, chat and with no reply!! they have not returned any type of communication to me!! at this point they are a scam!!

Been waiting almost a month, I cant get them to reply to me checking on my order no matter what I do. Ordered the glasses on July 11th, been almost a month. Im about to order from somewhere else, I'd like to be able to see again. I wont be doing buisness with these people again, can't return a phone call, text, email or chat. Im wondering if they are even real.