Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
84 reviews
COOP by RyderSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
COOP by Ryder provides complete flexibility, control, and options so businesses facing transportation challenges have a trusted go-to partner for commercial trailer and vehicle rentals, product storage, the capability to rent out idle vehicles, and more. For unparalleled fleet optimization solutions, our team of experts combined with cutting-edge technology puts businesses in the driver’s seat to maximize fleet use. Learn More With COOP, businesses can unlock the power of fleet optimization. Monetize your idle commercial vehicles to make the most of your assets. Flex your fleet up and down to match the seasonality of your business. List or rent a wide range of vehicles for both short and long-term rentals. Manage rentals all on one easy to use platform. Feel confident about rental rates when a vehicle is listed using our innovative Smart Rate tool which dynamically adjusts the rate based on a variety of characteristics like vehicle type, mileage, and market demand. Rent trailers in bulk for storage, trailer pools, and drop and hook applications.COOP offers a large inventory of commercial vehicles and 24/7 roadside assistance with every rental! The good news is, you don’t only have to take our word for it, read what our customers have to say here on Trustpilot, or learn more about COOP by Ryder at COOP.comQuestions? Contact us at 877-747-5352 Apply Today
COOP by Ryder (coop.com) has 84 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
84 approved reviews, newest moderated first
Everything went great. With this company. NO HASSLE!!!!!! My contact Samantha stayed in contact even after my first Booking.
By Jay James Investments L.
Response from COOP by Ryder· Dec 22, 2022
Thank you for sharing your experience, Jermaine. We are excited to be working with you!
Very good experience It is definitely beneficial for a little extra money on the side, Thanks Coop
By COOPER/WILLIAM E.
Response from COOP by Ryder· Dec 19, 2022
You're welcome, William! Thank you so much for sharing your experience with us. We're so glad you can benefit from COOP and make a little extra money on the side.
Agent Samantha Thibadeau was amazing, and communication was by far the best.
By Jett Trailers L.
Response from COOP by Ryder· Dec 9, 2022
Thank you, Samantha, for creating a wonderful experience; and thank you, Ramin, for sharing your shout-out!
Super bad company have a third party. Does not pay your money. I wish very much I can sue the hell out of this company.
By Tribes L.
Response from COOP by Ryder· Dec 10, 2022
We're sorry to hear about your negative experience, Jenkins. We'd love to speak with you to better understand your experience and how we can make it right.
COOP TAKES WAY TO LONG TO PAY AFTER UNITS ARE RETURNED. REMOVING UNITS OFF THE PLATFORM
By Brown Transportation & S.
Response from COOP by Ryder· Dec 9, 2022
Eddie, we are saddened to hear this! We agree with you. In the research study we invited you to in October, we were exploring ways to better meet your needs. This is an area we are evaluating to see where we can decrease the time between your vehicle return and receiving your payout in order to improve this experience moving forward.
Very unhappy with claims handling of my trailer. They promised it would be returned repaired. It was taken out of service and allegedly was repaired. I was not paid for this time lost. The trailer was returned with the major damage untouched.
By Wisconsin Transfer Co., I.
Response from COOP by Ryder· Dec 9, 2022
Greg, thank you for providing your feedback and letting us know about this issue. We are very sorry this took place! Please know we are looking into how this happened and working to remedy the situation for you.
You have to call for your deposit and anything the owner says goes.
By Thompson Transport C.
Response from COOP by Ryder· Dec 9, 2022
We apologize that this was your experience, Janise! Please know that we're working with our support teams to evaluate what caused this experience for you. We will be following up with you. Thank you for bringing this to our attention.
My unit was held hostage. Renter returned when he felt like it. I was told late fees was captured and we would be compensated for the inconvenience. Coop took it upon themselves to extend reservation without my consent and will not release that late fees they assured me they captured. Worst experience ever. I will no longer recommend this platform
By I-Vision Trucking L.
Response from COOP by Ryder· Dec 9, 2022
Syreeta, we are very sorry to hear that. This is not an experience we want our customers to encounter. We are working with our support team to understand how this happened and how we can remedy this situation. Thank you for bringing this issue to our attention! We will be following up with you.
