Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
679 reviews
ConnectionSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
PC Connection, doing business as Connection, is a Fortune 1000, National Technology Solutions Provider, headquartered in Merrimack, New Hampshire.
Connection (connection.com) has 679 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
679 approved reviews, newest moderated first
I received a defective product but when I reached out to request a return no one responded.
By Tate B.
Response from Connection· Jul 29, 2025
Sorry to hear about your product and difficulty in getting assistance. We will immediately look into your order and work to resolve this.
Great place, good prices, fast shipping!
By frank
Response from Connection· Jul 24, 2025
We're happy to hear that you had a great experience with our prices and fast shipping. Thank you for your positive feedback!
Quick response on quote. Delivered product in timely fashion.
By Joe O.
Response from Connection· Jul 22, 2025
We are happy to hear that you received a quick quote and delivery. Thank you for your review!
Good price, fast delivery once I called to confirm my address, an issue I have had with other companies. Very pleased, would recommend to others.
By Stephen G.
Response from Connection· Jul 17, 2025
We're happy to hear that you enjoyed our always competitive pricing and quick service. We appreciate you recommending us to others and thank you for your review.
Toner was shipped relatively quickly and on time.
By louis P.
Response from Connection· Jul 16, 2025
We're happy to hear that your toner was shipped quickly and arrived soon. Thank you for your review!
Connection has been my go to for all things technology for over a decade. They are not just box pushers like other companies in this space. The genuinely care about helping you find the solution that your business needs, and then providing you with the support you need to implement and run that solution! My account team, Keith Desmarais and Jen Batey-Phillips are rock stars at what they do and regularly go beyond the call of duty to make sure we get what we need as quickly as possible and for the best price!
By Jesse T.
Response from Connection· Jul 15, 2025
We appreciate your continued trust in us for your tech needs. It's great to hear that you value our team's commitment to finding the right solutions and providing ongoing support. We are so glad that the team's dedication has consistently exceeded your expectations. Thanks for sharing your positive experience!
Ordered a APC UPS and never got a email saying it was shipped. I waited 2-3 months and finally got around to try to call - was stuck into a long waiting queue and then finally resorting to emailing them about it to get a status update. Seems like it was quietly "Cancelled" and they had no intentions of fulfilling it. They have the item in stock but don't want to sell it at the price it was ordered several months back. Would never order from them again. Order #63387271
By SC
Response from Connection· Jul 11, 2025
Thank you for this feedback and we're so sorry to hear of your experience with your item never getting shipped. If you can give us your order number we can look into this further for you.
resolved issue
By Michael G.
Response from Connection· Jul 8, 2025
We're glad your issue was resolved!
