CliCliMeReviews of cliclime.com

38 Executive Dr, Newark, Delaware

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3.8/ 5

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51 reviews

CliCliMe3.8Average

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Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About CliCliMe

CliCliMe is a leader in the online retail of optical eyeglasses & sunglasses. Our mother company is a prominent optical manufacturer. We believe getting great vision and a stylish look should be easy, affordable, and fun, think of us asyour one-click eyewear shop.

CliCliMe (cliclime.com) has 51 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.

Also known as: cliclime.com
Website: cliclime.com
Category: Vision & Hearing
Location: Newark, Delaware
Listed on The Fair Hearing: 2026

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Feb 18, 2026

Quality Lenses for the Price, Difficult Return Policy

I have ordered a few pairs of glasses from the company before with no issues. I generally have to replace frames from them after about a year, as they are okay quality, but you get what you pay for, so I'm okay with that, as they are cute and fashionable. I will say that while their shipping does take forever, I appreciated the unique frames that they offer, as I prefer larger frames and they are difficult to find elsewhere. Their try-on feature is also not as accurate, so I sometimes have to rely on the photos provided from other reviews if they are available, which may not always be completely helpful. My biggest complaint is with the return policy, which is absolute trash. I've only attempted to return frames for a replacement for one order, and it has been terrible. Returns may only be conducted via chat. The frames must be returned for a one-time replacement within 30 days, and you are only allowed one return, even though there are no shipping accommodations, so you must pay for shipping, which is unheard of, even with most fast fashion companies. Additionally, dealing with customer service during this experience was also frustrating, as they were rarely available during normal business hours, only available by chat, rather than by phone, because calling the phone number just prompts you to leave a message for an email; however, when they were available, they were well infomred on the policies, and attempted to help within those guidelines. I had continued difficulty entering my prescription as the saved information would not load on the site, leading to me entering it incorrectly, even after sending a copy of the original prescription that was saved on the site to them, and I was offered a 50% discount at best after expressing my discontent with their services and requesting a refund. All of this after I had to ship the frames back myself, then wait for them to process the return, and then ship the new glasses from the manufacturer overseas, then finally ship them to me. It seems like too much trouble to shop through them to save money. Overall, I was disappointed with the lack of quality in customer service and the increased difficulty in making a return, so I don't see myself purchasing from them in the future. Edited: After leaving said review, customer service reached out to me to provide additional assistance. I did find their additional help outside of their traditional policy to be helpful. Their customer service went above and beyond by providing a partial refund and ensuring that my issue did not persist, even going so far as to pause the processing of my order to confirm my prescription as it differed from the previously placed ones, which I sincerely appreciated. Ultimately, I found that the quality and service from the company were above par, and I will continue to order frames from them, making sure to triple-check my prescription that I enter to prevent unnecessary complications from entering incorrect information on my end.

By Keion

Response from CliCliMe· Feb 26, 2026

Thank you for taking the time to share your detailed feedback, and for having ordered from us multiple times in the past. We truly appreciate your previous support and are sorry that this most recent experience left you feeling disappointed. We’d like to clarify a few points for transparency. Your lenses were produced based on the prescription details entered at checkout. When the axis value was first entered incorrectly, we provided a one-time exchange within our 90-day exchange policy. Unfortunately, the axis value on the exchange form was also entered incorrectly. Because this was not a manufacturing error, our policy does not allow for multiple free remakes. Even so, we tried to assist beyond policy by offering substantial discounts on a new order (up to 50%, even 30%), and ultimately provided a 40% refund as a goodwill gesture, despite the issue not being production-related. Our goal was to share responsibility in a fair way while also covering the significant cost of custom lens remakes. We also noticed a new order was recently placed and want to sincerely encourage you to double-check the axis value again, as it appears there may still be a discrepancy. We are more than happy to manually review the prescription with you before production to help prevent any further issues. Regarding your comments about shipping times, chat-only returns, and service availability ,we understand these concerns. Because our lenses are custom-made, our exchange structure differs from standard retail returns. That said, your feedback about communication and convenience is valuable, and we are continuously working to improve both our systems and customer support responsiveness. We genuinely regret that this experience was frustrating. Our intention has always been to provide affordable prescription eyewear while following a consistent and fair policy for all customers. If you are open to it, we would still be glad to personally review your prescription to ensure the next pair is made correctly. Thank you again for your feedback.💛