CliCliMeReviews of cliclime.com

I really love the styles of eyeglasses and sunglasses from this company and I feel they are more unique than anywhere else online. I am disappointed that what they offer seems to go out of stock (indefinitely?) and rather quickly. There was a pair of sunglasses that were advertised at the beginning of the spring and summer that in July could no longer be ordered and when I made inquiry, was told to choose something else . The website is very poorly designed and not user friendly and the only assistance was through a chatbot which I find disappointing. I would love to provide a seller review when the company provides more efficient navigation on their site and better avail of what they offer.

I placed the order for prescription glasses 11 days ago; I still do not have any notification if my glasses have been shipped or not. I left voicemails and email, no response whatsoever. Their customer service number does not even ring. You just have to leave your name and order number, and they call back which did not happen to me. I do not know what to do.

I just want refunded at this point. Edit: someone has reached out to me they did just offer a refund & I have received it. I do still wish I was notified before the order was processed if my glasses prescription wasn't compatible with the frames I purchased.

Placed an order December 18th and am still waiting for them. No progress has been made with the tracking number they gave me. When I reached out they said it's because my order hasn't made it to USPS yet and I just need to keep waiting! It's been almost a month. Not to mention, I ordered several pairs of glasses from different websites, all of which have long since arrived. Cliclime is the only one that hasn't even shipped yet. Edit: yes I’ve been getting the emails and told to wait. I did see the email about remaking the order, thank you. I will update m’y review once more when they arrive. Thank you for being timely with your responses

Glasses arrived within 2 weeks, seem sturdy and prescription was good. That’s the two stars. I decided the day they arrived that I wanted to exchange or return them and I certainly was within the 30 days allowed. Cue the dilema. They do not process returns on the chat feature. I was told I’d receive an email with instructions from the back office. No email. No one answers the phone number. Now because of the poor customer service, you’ve lost my business and I just want to return the glasses and not exchange them. Somehow I got a call back with retention offers to keep the glasses but, no surprise, they couldn’t process a return. Again I was told the back office would email me instructions. Still no email and no instructions for return. No one should spend 2 days trying to get a return authorization with no success. It should easily be processed in chat or at least phone. UPDATE: They emailed the return instructions three days after I first requested the info and refunded me 2 days after I mailed the glasses back. I am adding a star because I did get a refund.

The glasses I purchased were too heavy and caused me discomfort after wearing them for a short time. This is a problem since I wear my glasses all day. I emailed asking for a refund. The only offer I received back was for an exchange which I do want. Since that response, I’ve called twice and emailed and I’ve heard nothing back. They have a 30 day refund/exchange policy they have not honored. Buyer beware. 7/22/24 Response: Thank you for responding to my review. I have not received any emails from you since the one where you only offered me an exchange. If you would like to help me please email me because before I wrote a review of your company, I was receiving your emails. You have my email address and phone number. Thank you 7/22/24. Thank you for your response to my email this morning. 7/26/24. Cliclime has reached out to me with how I should send the glasses back. I sent my glasses back, responded back to them with the tracking number and they replied back that they had issued me a refund which I immediately received. Thank you for my refund.