Excellent customer service
Excellent customer service
By Shayna Z.
Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
447 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Custom Fixed Gear Bikes, Fixie Bikes, Commuter Bikes, Road Bikes, Urban Cycling Gear & More Available at City Grounds, your premier source for urban cycling.
City Grounds (citygrounds.com) has 447 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
447 approved reviews, newest moderated first
Excellent customer service
By Shayna Z.
Son got a Dart V2, had a small problem. They were easy to contact and so helpful troubleshooting and fixing the issue. Was expecting to have to pay hundreds of dollars to fix it but nope it was just a simple faulty part that they knew about so they replaced it. Probably because how soon after purchase it happened, but, honorable they helped!!!
By William M.
My battery will not hold a charge
By Raymond H.
All around great experience with the site and delivery. No complaints there at all! Just not a fan of my purchase, might be able to find someone around who could make the best use of it, and shop around a little more for something more suitable for my needs. Meaning I’d love to order from here again.
By Logan S.
Making purchases affordable
By MATTHEW
great bike, great price, great shipping.
By James B.
I bought this bike for my 15 year old son and he absolutely loves it. Love the minimalistic design, weight and matte black color finish. He has even recommended the bike to his friends and they are also joining the movement. No complaints on our side.
By Augustin V.
The item was exactly what was ordered, delivered on time, plus we will be ordering from you again.
By No N.