City GroundsReviews of citygrounds.com

These guys TOTALLY screwed me. I bought a $530 orange bike for my daughter for Christmas. It came boxed up. I took it to my local bike store and they assembled it for $75. Only problem is, when the bike store brought it out, it wasn't an orange bike but a gray bike. City Grounds had sent me the wrong color bike! It was literally 5 days before Christmas, and I had no option. It was too late for them to send me the correct bike, get it built, etc. I was screwed. Fully. I called them and explained the awful situation they put me in and they said they would give me $45 back. Are you kidding me?!?! They said they'd discuss it with their team. They then got back to me with an offer of $75. Total. Fu*%#ng. Bulls&$t. I literally did not get the bike I wanted at all, and I had no recourse whatsoever. It is in instances like these when a retailer (which I was for many years myself) can truly create raving fans for their business by doing the right thing and, dare I say, exceed customer expectations. They should have refunded my like half the cost of the bike if not more. They didn't. I would NEVER recommend this company to you. They completely screwed up the order and made it worse with the wrong response to the error.

I've bought multiple bikes from City Grounds. A BMX and a fixie. Both time the bikes came on-time. Their support staff is amazing!

Best bike company ever!! I received my bike in 3 days of ordering. The customer service representative was super nice and fast in replying me with my answer. I would recommend these bike company to my friend's and family. Thank you City Grounds , I love my new 26" Haro downtown BMX!!!! I will buy my next BMX from YOU soon!!!

Terrible customer service. Frame arrived damaged and their response was "take it up with the manufacturer." Would never buy from them again.

WONT REFUND MY RETURN! TERRIBLE CUSTOMER SERVICE!!! TERRIBLE COMPANY!!! DO NOT BUY FROM THEM OR FROM THEM ON AMAZON. If you value your time or money do not purchase from this company. Jeff the manager doesn’t care about honest business practices. POORLY RUN COMPANY. Good luck getting your bike or a refund.

Horrible bike store they have no means to process your order in any rush....i currently have an open order they still have not shipped and it has been 4 business days...i should have listened to friends they said some of they're orders took 1-2 weeks to ship.

I recently purchased a bike on CityGrounds.com, only to find that they misrepresented the product and when caught - they had no interest in fairly resolving the issue. Here’s the short version - I bought a bike they listed as a ‘fixie’, but when my order arrived it was a freewheel single speed with no possibility of running as a fixed gear bike. I did not want a refund, I wanted what was advertised and what I paid for. Aside from offering me a used wheel from their warehouse, they had no intention of making this right. The Customer Service rep (which also happened to be the Operating Manager of the company) was not willing to do anything beyond sending out that used/refurbished wheel or to take the bike back for a refund - neither of which were acceptable solutions. I actually got my fastest response from them when I filed a review with the Better Business Bureau, and that response was only to say that *I* was somehow in error for thinking that ‘fixie’ meant fixed-gear. He tried to say that ‘fixie’ is a non-technical term and does not specifically mean “fixed gear bicycle”. Ha ha, I guess anyone can rely on “alternative facts” these days. Just to be sure, I verified my assumption about what the term meant - a quick check with wikipedia left no ambiguity. I called a couple of the local bike shops and the guy at the last one actually laughed out loud, then a gave a good natured reprimand for buying from some faceless storefront. Ha ha, point well taken, Sir! In my experience, these people are shady right to the end. Here are a couple of suggestions that may help you avoid the problems I experienced: First - be absolutely sure about what you’re ordering. I’d recommend fact-checking the CityGrounds.com listing against the manufacturer’s website. My experience showed a clear and deliberate misrepresentation on their part. Checking the manufacturers specs and questioning any discrepancies with them BEFORE making your purchase should help to mitigate this problem. Second - if you do find a problem with your order, don’t expect any help from them in making it right. You may be able to get a refund, but you’re in for disappointment if you expect them to make good on their false advertising. Finally - don’t expect any sort of apology if they do make an error. In his first message, he started with “Sorry to hear about your experience…”. Aside from that, he never apologized for the false listing, for rejecting all reasonable resolutions that I suggested or for failing to offer a fair solution in response. You’d probably be better off to choose another retailer, but if you do decide to do business with CityGrounds - just do what you can to make sure that what they’re offering is actually something that exists in the real world and not just a false listing fabricated for their website.