Solid bike shop
I’ve purchased a few bikes from them over the years. They’ve been fairly priced with great service and community involvement.
By Richard C.
Monday, November 2, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
559 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Our stores are the go-to source for bicycles, service, and gear in Folsom, CA, and El Dorado Hills, CA
Folsom Bike (folsombike.com) has 559 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
559 approved reviews, newest moderated first
I’ve purchased a few bikes from them over the years. They’ve been fairly priced with great service and community involvement.
By Richard C.
Good service.
By Jonathan M.
Horrible horrible! My sister took my race wheels to Folsom Bike. They had difficulty figuring out how to switch them and then when taking them back to exchange them out completely messed up the cassettes. Gave me a completely wrong, old, stripped cassette. Had to buy another one. Never never take your bike to them for anything unless you want to have to buy everything again!
By Michelle J.
Very friendly and knowledgeable. They're not pushy, only informative. I love my new bike, it's a great fit and awesome ride. I go in now for either accessories or questions and they always spend time with me. They did a lot of extra stuff for me (e.g. syncing the computer to my phone, etc), which is why I'll keep going back.
By BECKY L.
Always excellent customer service and very friendly, helpful, employees.
By Nmyers
Took my 9 year old TREK Madone (2009) in for a major tuneup. The staff of Folsom Bike were awesome. Very friendly and courteous. Promised my bike on a certain day and it was ready that day. My bike feels brand new and I felt like I could fly like the wind. They even complimented me on the condition of my bike. I would highly recommend Folsom Bike to any one who wants great service.
By CAROL A.
Response from Folsom Bike· Sep 28, 2018
Thanks you for your review Carol! We greatly appreciate your business and are glad you are flying like the wind!!
Best bike shop around mike helps a lot all the guys no there stuff best shop in Folsom
By SAM G.
Saw something online and able to order in store and pick up. Good shipping time and notified me promptly when it was in.
By RACHEL R.