City GroundsReviews of citygrounds.com

Doing good job

Super fast shipping and exceptional customer service after delivery when I had a brake issue. City Grounds customer support was amazing. Highly recommend!

da was so tuff🔥👌🏽

The bike is awesome! The problem was we only pumped it to about five psi to center the tire on the rim and proceeded to pump with it aligned perfect and the new tube popped so we had to go to the bike shop and get a new one which sucked.. Then the seat. If you don’t plan on sitting well, I guess it works for you lol but I ended up spending another 55 bucks on a quality seat and post but now my son loves that sucker and every night we go on a ride together he loves it and that’s all that matters.

Great company, great quality bike. Fast delivery.

The cruiser bike is great and assembly was very straightforward; however, the box arrived is very poor condition with holes is several spots. It definitely looked like the carrier you used was not careful at all. I’m glad the bike was not damaged.

City Grounds showed me what real customer service looks like. To be honest, the issue I ran into was not originally their fault, but as a frustrated customer, I made it their problem anyway. I was upset, used language I should not have used, and even accused them of being a scam. Through all of that, their team stayed calm, listened to me, and kept treating me with respect when I did not exactly make it easy. What meant the most to me was that they accepted my apologies more than once and continued working the issue instead of brushing me off. They took the time to understand that this was not just about a bike part or an order problem, it was costing me time with my son, and that mattered to me. Once they realized there was a real issue, they stepped up and did what they could to make it right. That kind of patience and professionalism is rare. City Grounds did not just solve a problem, they helped turn around a bad situation I had let spiral, and they did it with grace. I genuinely appreciate Colin and the team for sticking with me, and for giving me hope that maybe a 41-year-old man can still go pro one day.

They always have what I want and are reasonably priced