Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
6,298 reviews
Care.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on The Fair Hearing, with an average rating of 2.4 out of 5.
6,298 approved reviews, newest moderated first
Very easy to book and Grace was wonderful, taking care of our dogs and home !
By Jessica S.
Response from Care.com· Dec 10, 2025
Thanks so much for the great review! I’m happy to hear you are enjoying your experience with the app!
Our dog could not have been happier. We were thrilled with how caring she was. Thank you.
By SLC
Response from Care.com· Dec 9, 2025
We're so happy to hear you found a great caregiver! Thank you for sharing!
I feel like Care is always looking over my shoulder. Go away please.
By Beverly M.
Response from Care.com· Dec 9, 2025
Thank you for your feedback. I'm sorry to hear that you didn't have a positive experience with the site. We like to invite you to email us directly at [email protected] or call us directly at 888-498-1821 to share more details about the issues you’ve encountered. When you do, please include Reference Number REV-026255 when you message.
Was a wonderful experience found a perfect person for my son care.com was simple to work and very thorough
By Mary
Response from Care.com· Dec 9, 2025
Thanks so much for the great review! I’m happy to hear you are enjoying your experience with the app!
Great sitter. Made me feel comfortable and my son liked her. Flexible and a team player.
By Anna
Response from Care.com· Dec 8, 2025
Thanks so much for the great review! I’m happy to hear you are enjoying your experience with the app!
Still trying to hire a senior caregiver. Have been able to find some good applicants. Finding it hard to communicate with applicants just using the care messaging system. Besides background check. It would be nice to be able to review copies of CV/resume, copies of current certification. Need to be able to have phone or video interview with applicants which require telephone number or email address to do.
By Kim B.
The company charged me for a really long time when I had forgotten I had the subscription. They never sent any emails to remind you that money is coming out of your account. They were not understanding at all and refused to refund me even a partial amount. The whole amount added up to over $1000. A complete scam for a company meant to be based on care.
By V.
Response from Care.com· Dec 30, 2025
Thank you for reaching out and sharing your experience. We take feedback very seriously. We would like to look into your account history and the specifics of your situation more closely. Our team will be in touch with you via email shortly to discuss this further and work toward a resolution.
This company has received regulatory attention, As it should. It looks benign, the sitters are real and great! The website is a fraud. I was charged $366 dollars for a service that did not occur through care.com and could not be deleted. They will not talk with me nor will they refund the money. You are best to stay very clear of the criminal website 100% or you will be taken to. 12.9.25, care.com did refund the appropriate amount as requested. Do note the initial customer service is silence, proceed with caution.
By Jeffrey H.
