FamilyTreeDNAReviews of familytreedna.com

You may recoup only HALF of what you paid. I thought it would be great to know something of my ancestry, so thought this would be a cheap way to get started. $48 + tax on sale. When my wife and I received our kits, inside was a carelessly folded piece of green, letter-sized paper entitled, "DNA Processing Consent Form," seemingly thrown in as an afterthought. After reading it, we decided that we didn't agree with some aspects of it, so wrote to ask for a refund and how/where they would like us to return the unused kits. Other than an acknowledgement of receipt, we still haven't gotten a reply from them, and that's been over a month. All they did was send a partial refund, the price of only one kit, but no explanation as to why they didn't refund the other, and no return instructions. Worse, they tell you to NOT reply to their support email, so I have no idea how to follow up with this. It seems that the only "support" they're giving is to themselves, being effectively subsidized by their thievery. And, had we not bought during a sale, we might be out $100.

Don't use this company to do your DNA Test / find your ancestry. Waited 4 months for results. Emailed customer support many times with no reply. They are ripping people off and should be out of business.

I have been using FTDNA for some time. The whole company and program is a joke. Their timeframes, excuses and lame okie doke answers from their staff when inquiring about issues on their end. I have waited and given them chances. Wait until you join one of the groups. Talk about some of the most unhelpful places to go for help. Most are dead and no longer active. Others are a joke with their own agendas as you can see from how they ignore questions most of the time if the group even allows questions. Delays delays delays. Muvh better programs out there. Dont believe their hype like the new failed release of their family finder ngs. What a shit show that is.

I received my Y DNA test kit IN157857 after waiting over a month for snail mail to deliver. The primary issue with the kit is that one of the sample vials is unlabelled. I have tried emailing their support service multiple times about this and other issues with this kit, but have barely received a response and none has been helpful My last email to Family Tree DNA was on 30 September and as of today 11 October it has not been answered. I presume that I need to receive a label or a replacement kit, but it looks as though accomplishing that will be in the sometime to never category. If you are looking for a prompt efficient service from a DNA technology comp0any, I suggest going elsewhere and not literally wasting your time with FamilyTreeDNA. After I wrote the preceding text, I waited weeks for a response to my question about what to do about the missing label, but a response never came. Eventually I stayed up till early in the morning and used their chat service to speak to someone. They told me that my concern had been "noted" and the team "informed" and had been emailed to inform me. This must have been an outright lie because I asked them to send a test email which I received immediately. Having been given a rather reluctant answer to my question about the label, was eventually able to figure out how to overcome their complicated return instructions and last Friday, sent the samples to them. However, at this stage, with my new awareness of how incompetent they appear to be, I am essentially presuming I will never hear from FamilyTreeDNA again and so i have mentally written off the cost and the test. If I do hear from them it will be a surprise.

No results after 2 months and support sends the same answer every time, but does nothing. Just a scam!

If in UK avoid. Return procedure after preparing sample is complex and seems expensive. Furthermore, on requesting some information about another matter the response from FTDNA was very late and not at all helpful.

I placed my order on August 26, 2026, and I am very disappointed with the delay. Confirmation Number: 9913f01c Kit Number: IN158049 Tests ordered: Family Finder and Big Y-700 Your confirmation email clearly stated that the DNA collection kit would ship within 1–2 business days and that tracking information would be emailed once shipped. It has now been more than two weeks, and I still have not received the kit or tracking information. I have also tried contacting customer support but have not received a satisfactory response. Please investigate my order immediately and either ship my kit with tracking information without further delay or provide a full refund.

It is trying to force me to change my password. I selected a new password that was Strong and it still wouldn’t let me change it, but it won’t let me login without changing it. So, I am in a loop and cannot login. FTDNA used to be sort of ok. It was always slower than a glacier, but now it’s even hard to get in and slow and painfully slow.