Care.comReviews of care.com

Care.com continues to access my credit card even after being informed that I ended my subscription. On September 4 2026 we subscribed to Care.com for support for our mother with dementia. We subscribed on a monthly plan. However, we were able to secure help independently. So, within two weeks I contacted Care.com to cancel our subscription, where we informed them that their services were no longer needed. Unfortunately, they ignored our request and they continued to debit my credit card on October 4. Additionally, although I informed them via an email, their site is very difficult to navigate to cancel subscriptions.

The service was terrible and I canceled, but I was still charged

I meant to buy a one-month membership and accidentally selected the annual plan. I caught it immediately — Care.com's own system emailed me 'Your subscription has been cancelled' seven minutes after the $139.13 charge on Dec 13, 2025. I asked to simply be switched to the month I intended. Care.com refused any correction, any plan switch, and any refund. When I disputed the charge with American Express, Care.com told Amex 'no cancellation was made' — the opposite of their own confirmation email — and Amex denied my dispute on that basis. Months later, their agent admitted in writing that I did cancel minutes after the charge and apologized for the confusion. They still refuse the refund. I've filed a consumer complaint with the Wisconsin DATCP. One star is generous.

They automatically renewed my subscription twice without notifying me. I was getting OTHER emails from them (ads, etc.), but NOTHING about charges to my credit card or renewal. Over $300 over 2 years, and I didn't use the service at all during that time. They refused to rectify the situation, citing "terms and conditions agreed upon during enrollement," which doesn't at all address the issue of business practices DESIGNED to charge customers fees for services they aren't using.

Extremely poor service, unreliable, and the runaround. They trick you into a subscription without giving you the option. Very poor platform.

Care.com = scumbags. Their disclosure and pricing policies are not well described before you enter you CC... they then demand YOUR personal information before you can review their available nannies ... yes - YOUR PII (social, etc.) needs to be disclosed to them before you can see a single nanny that is available. I chose not to give them my social and they refused to return my money - no access, no ability to cancel the request, no ability to claim the money ... so they charged me $100+ and then returned $7 (yes - SEVEN dollars) and then wrote and said 'this case is closed.' Move on - they are complete scumbags and I couldn't give them a worse review. Move on.

If I could give them a zero I absolutely would. These people provided 15-20 local housekeepers in my area. I messaged close to ten and only received one response. So I tried her and she was friendly but wanted extra money to “really” get things clean. I think she came four times and then had car issues. I then tried more. NOTHING. I requested a refund due to fraud. I should have checked here first. My bad, but they won’t refund my money. So don’t use them. They lie!

Disappointing Service, Aggressive Upselling, and Terrible Customer Support I subscribed to Care.com to find a reliable caregiver for my young child. After paying over $42 for membership, I was disappointed by caregiver profiles that often lacked sufficient credentials or references to establish trust. I also encountered repeated prompts to purchase additional services, including $20 background checks and $10 driving records, on top of an already expensive subscription. After approximately one week, I stopped using the platform because it did not meet my family’s needs. My subscription automatically renewed on October 5 for another $42-plus. I contacted Care.com on October 7, just 48 hours later, requesting a courtesy refund. I wasn’t asking to be reimbursed for my original membership, only the renewal for a service I no longer intended to use. My request was denied, and the representative, Mark, closed my case without escalating my concerns. I had to open another inquiry and repeatedly explain the situation. Eventually, a phone representative promised that a supervisor would contact me within 24–48 hours. That callback never happened. Canceling was also unnecessarily difficult. I was informed that I couldn’t cancel through my iPhone and needed access to a desktop computer. Even reaching customer support required navigating subscription prompts and an AI assistant, making the process frustrating and time-consuming. I’ve now paid approximately $85 for two months despite actively using the platform for only about a week. I acknowledge missing the renewal deadline by two days, but the refusal to consider a reasonable courtesy exception, combined with poor communication and unnecessary cancellation barriers, has been extremely disappointing. For a company serving families seeking trustworthy childcare, I expected far better transparency, accessibility, and customer service.