Canada PoochReviews of canadapooch.com

They do not answer their customer service. This company is a complete joke. DO NOT PURCHASE FROM THEM.

Aucun service à la clientèle. 0! Personne ne répond

Customer service does not exist. They do not give the 15 percent discount. No dunce answers the phone. Ever. You get an auto generated email reply 5 days later that is not response to the problem. Lastly items were never delivered. Nobody to call. Ordered weeks ago. What is remarkable is most pet consumer companies have amazing customer service. I cannot understand how this company stays in business. I cannot opine on the quality of merchandise because I never got any. American Express has had a lot of problems with this company

I would prefer to not give any stars...I have bought items from CP in the past but I had some questions about sizing because I bought 2 coats of the same size but they were different in sizing. So before purchasing a new coat, I wanted to get some size info. I called twice and they have no one to take calls so I emailed. No response. Also, when you click on "Chat", nothing happens. I may still purchase CP items for my dogs but will purchase from Chewy.

In December 5/2024 I bought a winter jacket and a set of winter boots for my chihuahua dog. It’s January the 9th/2025 and my order hasn’t arrived yet. I thought the delay was due the Canada post strike. The Canada post services have been restored since two weeks ago and nothing yet. In their tracking website says that the parcel is on its way. I have tried to get in touch with the Canada pooch company several times to address the issue and there is not way you can get a human being to answer the phone calls or an email. I’m very disappointed with this company. Seems to me that after they get the money for the purchase they wash their hands and don’t care if the costumer gets the items or not. There is not desire to help me to resolve this issue at all. I do not recommend to buy from this company.

Wonderful customer service. When I emailed asked if they sold individual boots (as we lost one) they informed me they didn't not but they that they could ship one to me if I covered shipping. Very happy! Highly recommend this product as it is great quality.

I placed an order and five minutes later wanted to add another item so created a second order together with the initial article to save on the shipping costs. I immediately wrote to the Canada Pooch email and asked that the first order be cancelled. I received a robot email response noting that Canada Pooch does not allow cancelling orders and that they have an easy return process. When I received the two packages, I had to return two articles and again had to pay the shipping fees. CP uses a courier called ICS that is not a common courier, and I waited 45 mins on the line without a response to set a pickup. I contacted CP via email to ask if I could use a different courier but as the return timeline was coming due sent the package. I finally got an email 1.5 WEEKS LATER noting "they were sad to hear this was not a perfect fit" "Glad to see you were able to set this return". I have never seen such a terrible customer service and so impersonal. Even with my returning an email noting my disappointment Canada Pooch did not have the decency to give me a call and try to better understand. Beware when buying products!

DO NOT ORDER FROM THIS COMPANY! YOU WILL NOT GET ANY CUSTOMER SERVICE FOR ANYTHING!! You CANNOT GET THROUGH TO ANYONE IF YOU CALL! THIS IS A SCAM COMPANY!!I AM OUT OVER $100