Canada PoochReviews of canadapooch.com

I’m extremely disappointed with Canada Pooch’s poor product quality and complete lack of accountability. I purchased the Suspender Boots for my dog, expecting them to be durable given the high price. However, within three months, one boot tore at the seam and developed a hole, clearly due to a defect in material or craftsmanship—not normal wear and tear. When I reached out to customer service, they refused to take responsibility and instead shifted all the blame onto me, claiming I had “misused” the boots. This is completely false—the boots were used exactly as intended, and if this were just normal wear and tear, all four boots would have been affected, not just one. Rather than standing behind their products, Canada Pooch dismissed my concerns with a generic apology and offered me a 20% discount on a future purchase instead of fixing the issue. Why would I spend more money on a brand that doesn’t even guarantee its own quality? If you’re considering purchasing from Canada Pooch, beware that their “premium” products are not backed by any real guarantee. If anything goes wrong, they will blame you instead of owning up to their poor quality. I would not recommend buying from them unless you’re willing to take the risk of defective products and zero accountability.

bought boots for my toy poodle and the velcro stopped sticking within a month leading to the boots falling off within 200 feet of the start of our walk. There customer support team took over a week to get back and made me send additional pictures of the issue which I did. Within an hour they suggested the velcro needed to be cleaned and rejected the warranty claim even though you could clearly see the velcro was disintegrating. They offered a 20% off code if i wanted to buy something else. Who would buy their junk a second time knowing the quality and lack of support. Stay away from this company!!!!!

Terrible customer service. I tried to purchase the suspender boots for my toy poodle and after 2 trying both size 1 and 2 they did not fit well at all. I tried using their automated refund system provided on the website and it did not work. I emailed and called several times to ask for help for 2 weeks and received no reply. I instead recieved an automated review email about my online order. After leaving a negative review I recieved an email response about my intial questions within 24 hours of my reveiw. I informed them I no longer want to use their products and would only like a refund. They ensured me that they corrected the errors on my return and everything was now ok. I was only refund less then half of my money and am still trying to contact them about what is going on with my refund. All and all it has now been 5 weeks of no responses from email and phone call attempts. On top of all this headache I will be out $7 restocking fee for literlally nothing. I highly recommend search else where for your dog's needs.

STAY AWAY FROM THIS COMPANY! Ordered 3 snowsuits, more than $340, and got nothing. Tried to contact the company and they don't respond - emailed and they sent an auto "we'll get back to you," did not do so. Called, and the "customer service" recording says "we prioritize email response." I think this is either a fake company or it has been so bad it has gone out of business. DON'T WASTE YOUR TIME AND MONEY!

Because of our mild winters I used my soft shield boots (size 1) less than 20 times. The velcro straps not only separated, but also became so fuzzy they do not hold anymore. The rest of the boots are in new condition, as confirmed by photos sent to Canada Pooch. Canada Pooch's return procedure is a 2-step process, sending pictures, etc. I asked if they would consider repairing or replacing the boots. Rather than stand behind their product, they offered me a 20% off coupon to buy another pair. I suggested to the customer service rep. that if I thought their boots would be intact after less than 20 uses, I would take them up on their offer. I will be shopping for another brand of boots.

They don't stand by their boots. It's an otherwise great product but consider them disposable and don't expect any customer service. My dog's developed a tear after about a month and quickly became unusable. They just blamed me for it instead of offering to replace. I sized based on their instructions and put them on properly every time.

Hello! We received your new dog jacket. We love it and suggest that anyone ordering for a Shih tzu to order a 2XL for a 20 lb dog. Ours is 5 yrs old and it fits her perfect. We love the style and the color. We will continue to order things from you. Please put us on your list. It's so warm looking and the best fitting jacket we've had for Polly. It fits perfect and she loves it!!

Customer service does not exist. This company may be fake. Filing a fraud claim tomorrow due to being ignored when my package hasn’t arrived after over 2 weeks.