Canada PoochReviews of canadapooch.com

I saw that Canada Pooch had poor reviews, but because my local pet store carried the products, they must be ok. The waist belt that you attach a leash to is made for obese people and is loose at the tighest setting. After cutting a mile of belt off, the belt kept sliding out of the strap, and have had to jerry rig it with elastic bands and staples... Will not be buying there products again...

J'ai commandé des bottes de neige, après 2 utilisations le velcro se décompose... Je regarde pour faire un échange, on mentionne sur le site que ce n'est pas possible. J'écris donc un courriel avec l'office Québécoise de la protection du consommateur et on décide de m'offrir une carte cadeau sous la menace. Je décide de leur donner une seconde chance, le produit est maintenant en rupture de stock. J'écris à nouveau et on me dit d'ici 2-3 mois, sois d'ici la fin de l'hiver... 8 mois plus tard le bottes reviennent en stock. Et la carte cadeau ne couvre même pas les frai de livraison que j'ai dû payer à nouveau. Service horrible, ne recommande pas du tout.

I measured my dog's paw carefully, but the boot sizing is way off! I reached out to request a smaller size, but I was told I couldn't exchange them because 15 days had passed. For the amount of money they charge, they should have a more reasonable exchange policy. I wouldn't recommend buying from them.

DO NOT WASTE YOUR MONEY. I bought their Soft Shield Boots for my little cavapoo. Within a couple of weeks, the stitching had worn out on all four booties and there was a hole in one of them within three weeks. My first pair lasted several months but this pair did not hold up at all. I contacted Canada Pooch and they asked for more information about how I was using them and for a photograph of the damage. After doing so, they blamed me for the damage, saying the boots “are being used incorrectly” because I was using them on grass and sidewalks. They claimed the boots “are meant for winter use to protect from snow, mud, and salt, they were not designed for everyday use.” Instead of backing their products, they merely suggested I just buy a different pair of boots. Why would I spend more money on another product after experiencing such poor quality? I pointed out that my first pair was used under the same conditions and did not wear out like this. I also pointed out that the stitching should not wear out and holes develop within three weeks of use, regardless. In addition, there is nothing the website saying the boots are not allowed to be used on pavement or in the summer. The website expressly says the boots protect against mud and rain, which inherently occur in summer as well as winter. Yet my first pair did not have the same issues. They simply responded saying “our hands are tied here.” I asked if I could physically speak with a supervisor and the responses was “I am the Senior Customer Experience Specialist here at Canada Pooch so I will be the one continuing this conversation with you” and then she ghosted me. I followed up several times asking if I could physically speak with someone and there was no response. I also tried calling the customer service line but no one ever picks up. Instead, there is a recording saying “no one is available to take your call.” I tried calling at different times but no luck. I left a voice message but no one called back. I emailed several times and no one responded. This is wildly unprofessional behaviour, and it seems this company is much smaller than implied by the website. TLDR; Product quality is poor, they do not back their products, and then they ghost you. Take your business elsewhere.

Poorly fitting items and they won't allow refunds. I went off their size guide and everything was too big, reached out to CS and they won't allow me to exchange anything- I wasn't even looking to be refunded(except for the hat, because they don't make anything smaller), I simply wanted to exchange everything and Melissa from CS said No, but reassured me I can reach out for help with sizing (after already going off their measurement guide to begin with) for future purchases....like I would ever waste my money with them again. I tried to leave a review on their page warning people about the sizing-but my reviews mysteriously vanished-so they are deleting any negative reviews and only keeping the 5*. It doesn't make any sense why the reviews would be so high on their site with not a single bad one, yet when you research everywhere else they're less than great - downright bad. Unfortunately I have been buying from this company for 10 years, in store, I was unaware how deceiving they are. Never again!

I need to update my review. I was contacted by email and the rep has been very responsive. Canada Pooch has horrible customer service. Their customer service number answers with a recording that says no one is available and then hangs up on you.

If I could give zero stars I would. Similar story to another unhappy customer regarding a coat that’s too small and they flatly refused an exchange. I offered to cover all shipping costs but no was the answer. Period. They don’t EVER answer the phone so one is stuck with email/chat. My advice is to send an email to the company’s founder. Her name is Jacqueline Prehogan and her email is easily found with a Google search. If they aren’t willing to offer the most basic level of service at least we can let the CEO know what a load of garbage the company is.

They're reviews on their website is a scam! There products are made in china and boots are very cheep and not well sewed (upside down!) I can't believe they can control the reviews on their website!!! So many other companies to serve us! I finally bought boots from GF pet company and what a difference in the for and quality!