Canada PoochReviews of canadapooch.com

Buyers Beware If you are thinking of buying a parka from Canada Pooch, think twice. I have been a loyal customer and have only bought Canada pooch parkas for my two Yorkies. The first one lasted 7 years so of course they wore out. My second ones I bought two years ago and still in great shape. Now the ones I just bought November 30/2023 the Velcro is falling off so they cannot be worn. Contacted their customer service Numerous times to have them tell me that the coats were not Everest explorer coat which I have confirmed by the receipt and asking other stores about the coat and they said mine is definitely the Everest parka. So not only do they not stand by replacing a definite manufacturer defect. They lie because apparently they don’t want to fix the issue. I only would buy their jackets before but never again. These are not cheap and I bought two. They both started by fraying Velcro now the Velcro is coming off. That’s jackets are like new. Worn only a few times Their customer service is horrible. They say that they want customers to be 100% happy. I was a customer that was 100% happy with their coats. They are beautiful and warm for our Canadian winters. When people on one of the yorkie sites asked about warm coats i always said that Canada pooch parkas were the best. I thought that until I bought these two coats and they had Velcro issues. I just wanted them replaced not my money back. It could have been a defective batch made. Who knows. But when they are telling me that they are a different coats then what I bought and it’s says right on the receipt what coats I purchased. I find it insulting the way they treat customers. I also confirmed with a few other places that the coat and they said mine were definitely Everest explorer coats.

Terrible customer service, ordered two Prism Puffer jackets that were a size too small. I contacted customer returns to send back the coats within the 15 day return policy. Since the jackets weren't sent back within 15 days they now will not honor an exchange or refund. As a first time customer I'm truly dissapointed and have two useless products from a Terrible customer service company. Shame on you

Poor Customer Service is the problem. Bought an Artic Air Hat for $ 30.00 in November 2023. It was a Christmas gift for my daughters Poodle. When they came for Christmas, the hat was too small. I notified the company about an exchange and was told it was too late to send back. After haggling back and for, they elected to allow the hat be sent back at my cost, for a refund. January 11, 2024 they received the hat but ever received any communication or exchange/refund. I notified the Canadian BBB, who intervened on my behalf, and the company stated that they sent me a gift card at the end of December. The return hat was in January, not December! Also I never received the card. Now I am unable to contact the company and the BBB is on vacation and too busy.

Canada Pooch is a very poorly run company that doesn’t care about its customers and they don’t even bother with communicating with them. You can’t reach them by phone and it takes weeks before your email to customer service is answered. Their return policy is ridiculous (15 days). They do have some good products, but because of their poor customer service, I highly recommend you not order anything from them.

Poor product and poor customer service. I waited a while to write this to see if maybe they would do the right thing but I have been completely ghosted now. The booties. Not cheap and not well made. Cheap Velcro that doesn’t stay attached. Looks stitched together when in fact it is glued. So if your dog likes to run in deep snow these will last exactly three times before the glue breaks down and the Velcro strips come apart rendering the boots now useless. Called and at first I was impressed with the customer service. Received a replacement pair in apparently the same size but they were not even close to the same width and I was unable to get them on my dogs feet now. So now I’m ghosted. Multiple emails sent and not responded to. My guess is..they gave me a returned pair that were faulty. Or.. there is zero continuity in the production of their product. Either way I do not recommend wasting money on this product. If you use it the way it’s supposed to be used it will fail. They say they stand behind their very well made product however their customer service says something else.

This company is terrible. Their customer service is NON existent and they do not deliver on their product or thier refunds.

I purchased snow boots for my 65 lb dog so we can walk in freezing temperatures and 6" snow. They work well and stay on. I had a problem with one of the fasterners on a bootie. It broke. I notified customer service and they promptly sent me another one. The booties are easy to put on, well made, have a ample rubber non slip pad on the bottom and an elastic fastener on the top.

I’ve contacted their customer service team over 5 times with no response. I never received my order. It’s been over 3 weeks. Their number doesn’t even work on their website. I emailed, submitted a message via their website, tried calling all their numbers listed, emailed again, and messaged them on LinkedIn. I can’t even report them via my CC since I was given a gift card. Their prices are absurd for this level of negligence. Is this company a complete scam?