BrondellReviews of brondell.com

Response from Brondell· Oct 20, 2026

Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience. We have arranged a replacement and will be emailing you shortly with your new tracking information. We appreciate your patience and look forward to getting your order to you as quickly as possible.

Response from Brondell· Oct 20, 2026

Thank you for letting us know, and we're very sorry for the frustration. Unfortunately, it appears the original shipment was lost in transit. A replacement has been arranged, and we'll be sending your updated tracking information via email shortly. We truly appreciate your patience and the opportunity to make this right.

Response from Brondell· Oct 20, 2026

We're sorry for the issues you experienced with your order and have reached out directly to help resolve the matter. We appreciate your feedback and the opportunity to make things right.

Response from Brondell· Oct 20, 2026

Thank you for your review! We're glad you're enjoying the product and found it easy to install and operate. We appreciate your feedback regarding the cleaning cycle and are always happy to help if you'd like to discuss it further with our Support Team.

Response from Brondell· Oct 20, 2026

Thank you for the kind words! We're thrilled to hear you're happy with the product. Although the delivery didn't go quite as planned, we're glad our team was able to help resolve things promptly. We truly appreciate your patience. Thank you for choosing Brondell!

Response from Brondell· Oct 20, 2026

We completely understand your frustration and are very sorry that your new unit developed an issue so soon after installation. This is certainly not the experience we want for our customers. Our Support Team is actively working with you, and we have received the unit for repair under its one-year warranty at no cost to you. We’ll ensure it is returned to you as soon as the warranty service is complete. We truly appreciate your patience and the opportunity to make this right.

Response from Brondell· Oct 20, 2026

Thank you for your feedback! We truly appreciate your business and support!

Response from Brondell· Oct 20, 2026

Thank you for sharing your experience. We're sorry to hear the delivery took longer than expected and that the filter was difficult to install. Please know that our Support Team is available to help with installation questions or troubleshooting. We appreciate your feedback and will use it to continue improving both our products and customer experience.