Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
133 reviews
BrondellSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Brondell is committed to happier, healthier people—and a more sustainable future for all.For more than 20 years, we’ve believed that caring for ourselves and our surroundings is one and the same. Our bidets, water filtration systems, showerheads, and high-performance faucets bring comfort, confidence, and sustainability to any space. We leverage science-backed technology and intentional design to improve the ways you interact with water—from washing and drinking to flushing. Across homes and commercial spaces, our products make it easier to feel better about your daily routines.We believe that everyday choices make a difference. Our bidets help reduce reliance on toilet paper. Our water filtration systems provide safer water while helping customers cut back on single-use bottles. Our water-saving showerheads and faucets help conserve vital resources that we all share. Together, these products make it easier to care for yourself and your surroundings, one day at a time. And that feels better already.
Brondell (brondell.com) has 133 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
133 approved reviews, newest moderated first
Good product delivered in good shape. Got a decent discount and absolutely LOVE the Bidet Life!
By Charles W.
Response from Brondell· Oct 23, 2026
Thank you for your review! We're glad your order arrived in great condition and that you're enjoying the bidet life. No turning back now! It's wonderful to hear you're loving your new bidet, and we appreciate you choosing Brondell!
Items arrived on time, and they work perfectly!
By dino
Response from Brondell· Oct 23, 2026
Thank you for your review! We appreciate your support and thank you for choosing Brondell! 😊
Delivery was prompt, packing was great, product arrived undamaged. Installation was easy, no tools needed. It was exactly as advertised.
By JAMES B.
Response from Brondell· Oct 23, 2026
Thank you for your review! We're delighted to hear that your order arrived quickly, was well-packaged, and was exactly as expected. It's great to know installation was so easy, and we appreciate you choosing Brondell! 😊
Great butthole cleaner! 💩
By Dean J S.
Response from Brondell· Oct 21, 2026
Well, that's certainly one way to put it! 😄 We're glad you're enjoying your Brondell experience. Thanks for the laugh and for choosing Brondell!
The bidet was securely packaged. It took about 45 minutes to install. It works perfectly!
By Marsha N.
Response from Brondell· Oct 21, 2026
Thank you for your review! We're delighted to hear your bidet arrived safely, installation was straightforward, and that it's working perfectly. We appreciate your support and thank you for choosing Brondell!😊
Ordered a new "T" connector. Thought we should get a Shiny Steel valve=Got a plastic valve . For $C130.45.
By LORRAINE K.
Response from Brondell· Oct 20, 2026
Thank you for taking the time to share your experience. We're sorry for the confusion regarding the part you received, and we understand your disappointment. A member of our Support Team has reached out directly to review the order details and discuss a resolution. We appreciate the opportunity to assist and thank you for choosing Brondell.
3rd product bought. ALL preformed above expectations.
By DWIGHT C.
Response from Brondell· Oct 20, 2026
Thank you for your continued support and for choosing Brondell again! We're thrilled to hear this is your third purchase and that each product has exceeded your expectations. Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience. Enjoy your Brondell products! 😊
Fast, friendly and efficient service over the telephone
By TERRY S.
Response from Brondell· Oct 20, 2026
Thank you for your feedback! We're so glad our team was able to assist you quickly and provide a positive experience. We truly appreciate your support.
