Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
837 reviews
Broadmoor RV SuperStore Inc.Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
In March 1997 Broadmoor RV was born. It started out with very humble beginnings next door to the Broadmoor Factory Outlet Mall. The Parts and Service Departments were run out of shipping containers and the sales office was run out of a rented space inside the mall. A few short weeks after Broadmoor RV's creation, disaster struck.Those native to the Tri-Cities know the destruction our windstorms can bring. The Easter Morning Storm of 1997 was one of those storms: destroying several tent trailers off the lot of a dealership just starting out. In its infancy Broadmoor RV was able to make 7 sales in its first month of business. That same year in August the dealership found its new and permanent home on two and one half acres across the street from where it all started. Two and one half acres grew over the years to 22+ acres; over nine times the size. The service department has become recognized nationally as one of the best available with over 50% of technicians being master certified. From 7 units sold a month it now sells close to 1600 annually.The lastest addition of 12 more service bays, a paint booth, collision center and expanded parts department encouraged the addition of SuperStore to the name. Broadmoor RV SuperStore has Super People, Super Service and Super Prices all in one place. Come in and let them prove it!Broadmoor RV is conveniently located near the areas of Richland, West Richland, Kennewick, Pasco and Walla Walla.
Broadmoor RV SuperStore Inc. (broadmoorrv.com) has 837 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
837 approved reviews, newest moderated first
The best Sales Team ever. We have purchased many recreational vehicles autos boats and have never met a sales team as great as your team. No pressure looking out for what we want and what we were needing what we were looking for they took every step to make sure we left the lot with a fantastic new RV
By MaryLee
Response from Broadmoor RV SuperStore Inc.· Nov 10, 2019
Thank you, MaryLee hope that you are enjoying your unit.
Would not match competitive pricing. Dealer then proceeds to lower pricing on similar trailer FOR LESS than what I paid, at the same time I purchased. Not knowledgeable about product, tow vehicles or winterization of the the camper. Sold me a trailer that was extremely dangerous to tow with inadequate tow vehicle.
By Broadmoorsux
Response from Broadmoor RV SuperStore Inc.· Nov 10, 2019
We apologize for any inconveniences during your visit with us. Your review has been sent over to the appropriate staff member. Thank your for your business.
Everyone very friendly Brad our sale man was so awesome great person and alot of help on buying our RV Jhon was a great help also and I thank them very much for all there help
By Maria
Response from Broadmoor RV SuperStore Inc.· Nov 10, 2019
Glad to hear that our staff was helpful in finding your unit. We value your business thank you.
You’re the greatest
By Mary
Response from Broadmoor RV SuperStore Inc.· Nov 1, 2019
Mary, hope that you are enjoying your unit and making tons of memories. Thank you for your business.
I had a very positive experience on my recent rv purchase. The sales person kept in touch throughout the process and was very knowledgeable and helpful.
By Robert
Response from Broadmoor RV SuperStore Inc.· Oct 27, 2019
We value your business Robert, thank you.
Traveling with my sister in our Alfa motor home. We have a problem with our slide and they would not even try to fit us in. When I asked for a referral she said everyone else was just as busy. Didn't even give me an estimate for a few days out. Poor customer service. Will never go there again and will be sure to tell my family and friends Barbara Niclai
By Barbara N.
Response from Broadmoor RV SuperStore Inc.· Oct 25, 2019
Barbara, we apologize for inconveniences during your visit with us that you encountered. Your review has been given to the appropriate staff member.
Guy our salesman and Jordan our walkthrough technician were phenomenal to work with.. I would have to rate them and our experience great!
By Richard
Response from Broadmoor RV SuperStore Inc.· Oct 25, 2019
Glad that it all went well Richard, thank you!
Jason did an excellent job helping us find the best RV for our needs. He is great to work with.
By Kathleen
Response from Broadmoor RV SuperStore Inc.· Oct 25, 2019
Kathleen, thank you for your business.
