Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
837 reviews
Broadmoor RV SuperStore Inc.Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
In March 1997 Broadmoor RV was born. It started out with very humble beginnings next door to the Broadmoor Factory Outlet Mall. The Parts and Service Departments were run out of shipping containers and the sales office was run out of a rented space inside the mall. A few short weeks after Broadmoor RV's creation, disaster struck.Those native to the Tri-Cities know the destruction our windstorms can bring. The Easter Morning Storm of 1997 was one of those storms: destroying several tent trailers off the lot of a dealership just starting out. In its infancy Broadmoor RV was able to make 7 sales in its first month of business. That same year in August the dealership found its new and permanent home on two and one half acres across the street from where it all started. Two and one half acres grew over the years to 22+ acres; over nine times the size. The service department has become recognized nationally as one of the best available with over 50% of technicians being master certified. From 7 units sold a month it now sells close to 1600 annually.The lastest addition of 12 more service bays, a paint booth, collision center and expanded parts department encouraged the addition of SuperStore to the name. Broadmoor RV SuperStore has Super People, Super Service and Super Prices all in one place. Come in and let them prove it!Broadmoor RV is conveniently located near the areas of Richland, West Richland, Kennewick, Pasco and Walla Walla.
Broadmoor RV SuperStore Inc. (broadmoorrv.com) has 837 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 58 reviews with 3 stars · Clear filters
Ran into trouble with our RV in the first year, the dealership had no info on our warranty or who to call for help.
By Justin F.
Response from Broadmoor RV SuperStore Inc.· Feb 2, 2024
Thank you for sharing your review, I have forwarded it to management.
We bought a brand new Motor Home that spent more time in the shop than we were able to use it. Very disappointing to have so many things go wrong.
By Kc
Response from Broadmoor RV SuperStore Inc.· Jan 31, 2024
Thank you for sharing your feedback, I have forwarded it to management.
After the initial purchase, I was quite pleased and gave high marks. The salesman was fantastic and responsive. Within the first few weeks, the low quality of workmanship on the trailer became apparent and the QA of both Forest River and Broadmoor are below average. Being on the west side of the state, returning to Broadmoor was not a choice. Between the solar control being mis-wired, the inverter not working and various trim pieces coming off, I cannot give high marks anymore. All of the above mentioned were problems from the factory but should have been caught by the Broadmoor technicians. I would still come back to shop and will even recommend Broadmoor for a possible dealership to others but with a strong caveat that upon purchase, go through the unit with a fine tooth comb and make sure all systems are tested in the buyers presence. Trouble shooting over the phone is not fun and as with the solar controller, took a number of days of phone tag. I will say that your head mechanic was very helpful. Not sure of the date of purchase.
By Thomas B.
Response from Broadmoor RV SuperStore Inc.· Jan 31, 2024
Thank you for sharing your review. We are glad to hear that you had a great experience with your salesperson and our head mechanic. I have forwarded your review to management regarding your issues with the unit.
I liked the lengths that Luis went to be able to get me the perfect trailer for my needs. I disliked that they got my name wrong on the licensing paperwork, and am unable to correct it immediately since I am out of state.
By J L.
Response from Broadmoor RV SuperStore Inc.· Jan 31, 2024
Thanks for sharing your review. We do apologize for the misspell. Your kind words will be passed along to Luis, Happy Camping!
sales man and financial employees where great. condition of the jaco unit was poor. water leaks inside on front window, seat belt won't retract, heater does not work, none of the holding tanks show correctly on the monitor, 3 drawers did not have closers that hold them closed so opening constantly, solar wattage questionable.
By Dennis G.
Response from Broadmoor RV SuperStore Inc.· Feb 1, 2024
Thank you for sharing your honest review. We are glad to hear you enjoyed working with our employees. I have forwarded your feedback of your Jayco to management.
When we showed up for the walk-thru, the RV wasn’t ready and during the installation of a brake controller while we were doing the walk-thru something happened so the cameras/navigation/stereo no longer worked. Although Joe Garcia tried his best to remedy the problem, he wasn’t able to get it corrected. We opted for the outside surface protectant and in the sunlight, it is really blotchy and uneven. Marta went over the top in our sales experience and we’ve purchased 2 RV’s from her so far.
By Kent M.
No follow up from sales person after the sale. Dissatisfied.
By John M.
Reason for the Three rating as follows: 1. Hard sales tactics to buy additional extended warranties after saying, " no Thank you several Times". 2. When adding the Battery Holder, it was put in wrong by mounting the plate on top of the hitch area and cramming the batteries and battery boxes in where the lids would not fit correctly or anyway to check the batteries for maintenance without total disassembly. Returned it to get it fixed right. Provided picture from Outdoor RV to show proper installation. 3. Found adhesive on the floor inside that needed to be cleaned up. 4. Chain and Power cable to vehicle holder missing on the hitch, was added on the return visit. 5. When picking up the trailer after the return, found battery terminals not tight, one connection was not even hand tight. Had it fixed before I left.
By Richard W.
