Broadmoor RV SuperStore Inc.Reviews of broadmoorrv.com

Great interaction with Broadmoor. Luis was excellent help.

Your sales department is top notch. No high pressure sales was refreshing compared to your competitors. Your service department was about as unprofessional as it gets. I brought the motor home back after one use and had to wait over 4 weeks to get it back! Apparently your tech had no experience working on slides. Four different times I was told Mike would call me back. He never did. I went back in person twice to check on my motor home...same old song and dance " we have 6 techs doing the work of 20". I left the company manager a nice voice mail but apparently he couldn't be bothered to return my call either. Bottom line, Broadmoor you suck and will never get another dime from me! John Reisenauer, Jr. ps: You can bet I've told all my family and friends my pleasant experiences with you, lol!

Thank you to all the wonderful people at Broadmoor RV for making my RV trailerhome purchase so peaceful and friendly. You have become my extended family. Shout out to Joe and Charles for making the purchase enjoyable. I definitely recommend Broadmoor RV for your next purchase.

If you are thinking about buying from Broadmoor RV don't, go anywhere else even if it is a longer drive. I purchased a 2023 outdoor RV travel trailer from them in March of this year, it was brand new but last year's model. Stock number 235183. During the walk through before I bought it, I noticed the trim around the fridge was misaligned and some trim on the ceiling had a nail poking through it, as well as the foot for the togue jack was missing. The sale guy no problem will be fixed by the time I pick it up. The day to pick it up arrives and the same stuff that was wrong was still wrong, I had to bring it back again almost 3 weeks later to get it fixed. If that had been it, I would not have left a review, but today I go to pull the spare tire off and find not only is it not new but has been patch and has two deep cuts on the tread, also the sidewall has a budge on the side wall. This is a safety issue. I could have installed this tire without seeing the damage and suffered a blowout causing an accident. I will be calling them Monday to again, to deal with something that I shouldn't have to on a "new" RV. The part that worries me is this is just the stuff I have been able to find.

The up sell of the long term warranty didn't cover much. I don't think it was worth it for how much it cost me when I took my R-Pod in for warranty work. Other than that, if you don't get the warranty it's not a bad place.

This is the second time I have picked up my RV (two different trailers) from service and then found that the repairs had not been completed. I suggest that when the service technicians say they are done with a repair that it be inspected by the service manager and th service advisor to make sure it is complete and then when the customer comes to pick up the unit. The service advisor should go through the unit with the customer to make sure the customer is satisfied that the work is in fact completed. I now have to return my RV to Broadmoor to have the repairs completed.

Mike and Renny were very helpful in solving my problem.

Marta was very knowledgeable about the RV's and what would fit our needs best. We talked about what type of vehicle we had to do the hauling, the type of travel we expected to do and she fit us with the right travel trailer. It was a great experience.