Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
837 reviews
Broadmoor RV SuperStore Inc.Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
In March 1997 Broadmoor RV was born. It started out with very humble beginnings next door to the Broadmoor Factory Outlet Mall. The Parts and Service Departments were run out of shipping containers and the sales office was run out of a rented space inside the mall. A few short weeks after Broadmoor RV's creation, disaster struck.Those native to the Tri-Cities know the destruction our windstorms can bring. The Easter Morning Storm of 1997 was one of those storms: destroying several tent trailers off the lot of a dealership just starting out. In its infancy Broadmoor RV was able to make 7 sales in its first month of business. That same year in August the dealership found its new and permanent home on two and one half acres across the street from where it all started. Two and one half acres grew over the years to 22+ acres; over nine times the size. The service department has become recognized nationally as one of the best available with over 50% of technicians being master certified. From 7 units sold a month it now sells close to 1600 annually.The lastest addition of 12 more service bays, a paint booth, collision center and expanded parts department encouraged the addition of SuperStore to the name. Broadmoor RV SuperStore has Super People, Super Service and Super Prices all in one place. Come in and let them prove it!Broadmoor RV is conveniently located near the areas of Richland, West Richland, Kennewick, Pasco and Walla Walla.
Broadmoor RV SuperStore Inc. (broadmoorrv.com) has 837 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
837 approved reviews, newest moderated first
Knowledgeable staff! Excellent Service Department
By K F.
Response from Broadmoor RV SuperStore Inc.· Feb 2, 2024
Thank you for sharing your honest review, we are glad to hear you have had an all around great experience at our dealership. Happy Camping!
We were just looking, we had no idea we were going to drive home in our new RV. Chris took a Sunday afternoon to show us several RVs. He treated us like family. We trusted him. He promised to take care of us, and offered us a deal we couldn’t refuse. We are so happy with our purchase!
By Henry M.
Response from Broadmoor RV SuperStore Inc.· Feb 2, 2024
Thank you for sharing your honest review, you are a part of the Broadmoor Family now! I am sure Chris will really appreciate your kind words, I will pass them along. Happy Camping!
Ran into trouble with our RV in the first year, the dealership had no info on our warranty or who to call for help.
By Justin F.
Response from Broadmoor RV SuperStore Inc.· Feb 2, 2024
Thank you for sharing your review, I have forwarded it to management.
I've purchased 2 RVs from Broadmoor now and had service completed once. Both experiences were great. The purchases were completely no-pressure and I received fair deals both times, and service was completed on time and on schedule. If I ever replace my current rig, Broadmoor will be my first and likely last stop.
By Brian W.
Response from Broadmoor RV SuperStore Inc.· Feb 2, 2024
Thank you for sharing your honest review! We are glad to hear that you continue to have great experiences here with our team and look forward to seeing you in the future for any of your RV needs. Happy Camping!
Sold me a trailer I couldn’t tow. Tried negotiating it back, I was pretty much told to go fk myself. Never coming back!
By Dustin R.
Response from Broadmoor RV SuperStore Inc.· Feb 2, 2024
Thank you for reviewing us, I have forwarded your feedback to management.
Our salesman Jeremy was extremely helpful and listened to our list of requirements. We informed him we’re going to look around and to be quite honest, after spending the day seeing what other stores had to offer, we came back and bought the very first trailer we looked at because it was perfect!
By Janice B.
Response from Broadmoor RV SuperStore Inc.· Feb 2, 2024
Thank you for sharing your honest review! We are glad to hear that Jeremy helped you find the perfect trailer for your needs! Your kind words will be passed along to him, Happy Camping!
Broadmoore RV was only interested in making a sale. They wanted me to sign paperwork prior to my inspection of the trailer I had asked for. The technician said he couldn't lubricate the trailer hitch claiming they didn't have any grease; this after they charged $100 dollars more than initially quoted. Further was not given a thorough orientation of trailer operation.
By G. L.
Response from Broadmoor RV SuperStore Inc.· Jan 31, 2024
Thank you for sharing your feedback, it has been forwarded to management.
Great customer support from beginning to end in buying and getting me set up with a new Lance Camper.
By Lowell F.
Response from Broadmoor RV SuperStore Inc.· Jan 31, 2024
Thank you for sharing your review! We are glad to hear you had a great experience here with our team. Happy Camping!
