Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
837 reviews
Broadmoor RV SuperStore Inc.Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
In March 1997 Broadmoor RV was born. It started out with very humble beginnings next door to the Broadmoor Factory Outlet Mall. The Parts and Service Departments were run out of shipping containers and the sales office was run out of a rented space inside the mall. A few short weeks after Broadmoor RV's creation, disaster struck.Those native to the Tri-Cities know the destruction our windstorms can bring. The Easter Morning Storm of 1997 was one of those storms: destroying several tent trailers off the lot of a dealership just starting out. In its infancy Broadmoor RV was able to make 7 sales in its first month of business. That same year in August the dealership found its new and permanent home on two and one half acres across the street from where it all started. Two and one half acres grew over the years to 22+ acres; over nine times the size. The service department has become recognized nationally as one of the best available with over 50% of technicians being master certified. From 7 units sold a month it now sells close to 1600 annually.The lastest addition of 12 more service bays, a paint booth, collision center and expanded parts department encouraged the addition of SuperStore to the name. Broadmoor RV SuperStore has Super People, Super Service and Super Prices all in one place. Come in and let them prove it!Broadmoor RV is conveniently located near the areas of Richland, West Richland, Kennewick, Pasco and Walla Walla.
Broadmoor RV SuperStore Inc. (broadmoorrv.com) has 837 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
837 approved reviews, newest moderated first
We bought a brand new Motor Home that spent more time in the shop than we were able to use it. Very disappointing to have so many things go wrong.
By Kc
Response from Broadmoor RV SuperStore Inc.· Jan 31, 2024
Thank you for sharing your feedback, I have forwarded it to management.
We have had a great experience working with BROADMOORE Chris Stevens, John Rodriquez, and Austin with the great SERVICE DEPT FULL OF VERY CAPABLE PEOPLE. We will not forget how well we were treated by them all! All is to the credit of that quality INTEGRITY! THANKYOU for having a good measure of it!
By Charles S.
Response from Broadmoor RV SuperStore Inc.· Jan 31, 2024
Thank you for your review! We are glad to hear you have had a great experience here with our team. Your kind words will be passed along to all those named, Happy Camping!
Why bother because you won’t post this on any platform. I will continue to badmouth Broadmoor RV unless someone is serious about resolving simple issues. I have told my son and 2 families not to buy from Broadmoor. They bought from other RV dealers. So who cares right?
By Still W.
Response from Broadmoor RV SuperStore Inc.· Jan 31, 2024
Thanks for sharing your feedback. I have forwarded it to management.
I walked in wanting to see three coaches with their lot numbers and met my sales person Terri. I bought the coach on the spot with no pressure no hidden fees and incredible customer service. Two days later after a washer and dryer were installed she had my rig delivered an hour and a half away. She’s an unspoken hero in the RV sales game. I was chased and not told the truth during my sales search until I ran into Terri at Broadmoor RV. Nothing but a huge treatment for human care.
By Christopher W.
Response from Broadmoor RV SuperStore Inc.· Jan 31, 2024
Thank you for sharing your review! We are glad to hear that you had a great experience here with our team. Your kind words will be passed along to Terri, Happy Camping!
I. Not satisfied and never was,I just wanted out of there.a lot of things were not addressed,and I’ll never go back to that location.walkthrough had left plot of unanswered questions and several things weren’t covered.Ive let people fro pasco to Montana know how unhappy I was with this purchase and they also know other and various people and couples,word gets around don’t worry……..
By jason “JB” B.
Response from Broadmoor RV SuperStore Inc.· Jan 31, 2024
Thanks for sharing your feedback, I have forwarded it to management.
Liz in Parts makes things happen.
By Kenneth P.
Response from Broadmoor RV SuperStore Inc.· Jan 31, 2024
Thanks for your review, your kind words will be passed along to Liz. Happy Camping!
Buying the trailer was amazing. We brought our trailer back for some repairs. The service department was so terrible I will never take my trailer back. They said it was all fixed. Nothing was repaired. I've bought two trailers there. I will never go back
By Swope
Response from Broadmoor RV SuperStore Inc.· Jan 31, 2024
Thank you for sharing your feedback, It has been forwarded to management.
Broadmoor employees are so friendly and helpful when purchasing; afterwards not so much. General Manager Travis Blake sent a letter to contact him if unhappy about anything. Won't return phone calls, always "off today" or "on vacation". House batteries were each 1 & 1/2 quarts low on water- ruined and had to replace right after sale.
By Don F.
Response from Broadmoor RV SuperStore Inc.· Jan 31, 2024
Thanks for sharing your feedback, it has been forwarded to management.
