Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
837 reviews
Broadmoor RV SuperStore Inc.Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
In March 1997 Broadmoor RV was born. It started out with very humble beginnings next door to the Broadmoor Factory Outlet Mall. The Parts and Service Departments were run out of shipping containers and the sales office was run out of a rented space inside the mall. A few short weeks after Broadmoor RV's creation, disaster struck.Those native to the Tri-Cities know the destruction our windstorms can bring. The Easter Morning Storm of 1997 was one of those storms: destroying several tent trailers off the lot of a dealership just starting out. In its infancy Broadmoor RV was able to make 7 sales in its first month of business. That same year in August the dealership found its new and permanent home on two and one half acres across the street from where it all started. Two and one half acres grew over the years to 22+ acres; over nine times the size. The service department has become recognized nationally as one of the best available with over 50% of technicians being master certified. From 7 units sold a month it now sells close to 1600 annually.The lastest addition of 12 more service bays, a paint booth, collision center and expanded parts department encouraged the addition of SuperStore to the name. Broadmoor RV SuperStore has Super People, Super Service and Super Prices all in one place. Come in and let them prove it!Broadmoor RV is conveniently located near the areas of Richland, West Richland, Kennewick, Pasco and Walla Walla.
Broadmoor RV SuperStore Inc. (broadmoorrv.com) has 837 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
837 approved reviews, newest moderated first
Eder was great in sales and walk thru was excellent. Also Service Department and Finance were great.
By Tom G.
Response from Broadmoor RV SuperStore Inc.· Jan 31, 2024
Thank you for your honest review! We are glad to hear that you had a great experience here with our team. Your kind words will be passed along to Eder, Happy Camping!
Very helpful and nice to work with I would recommend to anyone I know
By customer
Response from Broadmoor RV SuperStore Inc.· Dec 7, 2023
Thank you for sharing your honest review! We are glad to hear you had a nice experience here with our team, Happy Camping!
Had a great experience with Broadmoor. We purchased our 4 season trailer after Nelly showed us many options in trailers. No pressure to buy and really delivered on the price as well. We had a couple of issues the first week and contacted Wiley the service manager. He ordered the part and when it came in had it installed the same day. Super impressed with their 5 star service from beginning to end.
By Julie
Response from Broadmoor RV SuperStore Inc.· Jan 31, 2024
Thank you for your review! We are glad to hear that you had a great experience here with our team. Your kind words will be passed along to Nelly and Wiley, Happy Camping!
We travelled 1200 miles to buy our travel trailer from Broadmoor RV. Luis, our salesperson, could not have been more accommodating, before, during and even after our purchase. These folks -from the front desk, the walkthrough, the service area-could not have been nicer. Highly recommend.
By Laura K.
Response from Broadmoor RV SuperStore Inc.· Jan 31, 2024
Thank you for sharing your review! We are glad to hear that you had a great experience here with our team. Your kind words will be passed along to Luis, Happy Camping!
I liked the lengths that Luis went to be able to get me the perfect trailer for my needs. I disliked that they got my name wrong on the licensing paperwork, and am unable to correct it immediately since I am out of state.
By J L.
Response from Broadmoor RV SuperStore Inc.· Jan 31, 2024
Thanks for sharing your review. We do apologize for the misspell. Your kind words will be passed along to Luis, Happy Camping!
The sales staff understood our needs and didn't pressure us at all. It was a very enjoyable experience after having less than enjoyable experience at other dealers.
By William G.
Response from Broadmoor RV SuperStore Inc.· Jan 31, 2024
Thank you for your honest review. We are glad to hear that you had an enjoyable experience here with our team, Happy Camping!
Excellent service from start to finish. All my questions were answered timely and thoroughly.
By Lowell F.
sales man and financial employees where great. condition of the jaco unit was poor. water leaks inside on front window, seat belt won't retract, heater does not work, none of the holding tanks show correctly on the monitor, 3 drawers did not have closers that hold them closed so opening constantly, solar wattage questionable.
By Dennis G.
Response from Broadmoor RV SuperStore Inc.· Feb 1, 2024
Thank you for sharing your honest review. We are glad to hear you enjoyed working with our employees. I have forwarded your feedback of your Jayco to management.
