Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
353 reviews
Brain Tree GamesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are BrainTreeGames- one of the leading jigsaw puzzles manufacturers worldwide. We create and design puzzles that excite enthusiastic puzzlers to have a rejuvenating experience. With the mission to bridge the gap between top-notch puzzles and affordable pricing, we bring exclusive, cost-effective puzzles to the U.S market.Having 58+ years of experience in Printing & Packaging , we are now focused on providing the best jigsaw puzzles at your doorsteps. If we boil it down, it’s the build quality, creativity, and great price range which separates our puzzles from average puzzles out there. Solving puzzles is like a mental exercise for your brain. The more you exercise, the better you become.
Brain Tree Games (braintreegames.com) has 353 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
353 approved reviews, newest moderated first
The puzzle pieces interlocked PERFECTLY!!!! They were definitely challenging being in shapes that weren’t traditional!
By Chozen W.
Response from Brain Tree Games· Apr 29, 2025
"Thank you, Chozen! We're so happy you loved the challenge and the perfect fit of the dragon puzzle pieces!"
Great puzzle! My 8yr old daughter and I completed the puzzle in about 2hrs. Peices fit well and we love random shapes!
By Jeffrey S.
Response from Brain Tree Games· Apr 29, 2025
"Thank you, Jeffrey! We're so glad you and your daughter had a great time — and happy to hear you loved the random piece shapes!"
Well made, beautiful puzzle. Unique pieces. Just enough of a challenge.
By Linda H.
Response from Brain Tree Games· Apr 29, 2025
"Thank you so much, Linda! We’re thrilled you enjoyed the quality, colors, and fun challenge of the puzzle!"
The puzzle looks great and is challenging but I got to the end and was missing 6 pieces. I just opened it and put it in my puzzle designated table so I know I didn’t lose any. This is highly frustrating!!!
By Darrin O.
Response from Brain Tree Games· Apr 29, 2025
"Hi Darrin, we're very sorry to hear about the missing pieces — we completely understand how frustrating that must be. Please reach out to our customer service team so we can assist you and help make it right. Thank you for bringing this to our attention."
I loved that it came with a plastic bag and a big paper (good quality) for reference instead of using the box. although i don’t know why it has a small chuck off the side of the paper.
By Riley
Response from Brain Tree Games· Apr 29, 2025
"Thank you, Riley! We're glad you enjoyed the extra features like the bag and reference poster. We appreciate your feedback and will look into the paper issue to improve further!"
To start, I was pretty excited to put this together. When you open the box you get strong ink smell, and I mean strong. I recommend letting it air out before sitting and putting it together. Now let's talk quality. The image saturation is so high that some of the items in the scene are color blocked and hard to decipher. In addition when you dump the pieces out, you are met with a small pile of paper dust. As for piece quality, several of the pieces were damaged with lifting edges, wrinkling and separation, still "usable" though. I ended up donating and not putting it together. The smell was the most off putting part about it. Oh and the separation trays are paper and the glue does not hold.
By Joyce
Response from Brain Tree Games· Jan 8, 2025
Thank you for your feedback. We're sorry to hear about your experience and appreciate you bringing these concerns to our attention. We strive for high-quality products, and your input helps us improve. If you'd like, please reach out to our support team—we’d love the opportunity to make things right.
Purchased puzzle, Fishing Adventure. Putting it together was fine. Pieces were sturdy, but a few of the pieces weren’t cut. Most frustrating is a piece of the puzzle was missing.
By Lori S.
Response from Brain Tree Games· Jan 8, 2025
Thank you for your feedback. We're glad you found the puzzle sturdy but truly sorry about the missing piece and cutting issue. Quality is important to us, and we’d love to help resolve this. Please reach out to our support team, and we’ll make it right!
Puzzle was very good. We were able to do it.
By Cindy Bryant L.
Response from Brain Tree Games· Jan 8, 2025
Thank you! We're glad you enjoyed the puzzle and had a great time putting it together. Happy puzzling! 😊
