Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
353 reviews
Brain Tree GamesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are BrainTreeGames- one of the leading jigsaw puzzles manufacturers worldwide. We create and design puzzles that excite enthusiastic puzzlers to have a rejuvenating experience. With the mission to bridge the gap between top-notch puzzles and affordable pricing, we bring exclusive, cost-effective puzzles to the U.S market.Having 58+ years of experience in Printing & Packaging , we are now focused on providing the best jigsaw puzzles at your doorsteps. If we boil it down, it’s the build quality, creativity, and great price range which separates our puzzles from average puzzles out there. Solving puzzles is like a mental exercise for your brain. The more you exercise, the better you become.
Brain Tree Games (braintreegames.com) has 353 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
353 approved reviews, newest moderated first
Puzzle is challenging, although one piece was missing and on a couple pieces the photo was either missing or disfigured. I have photos of mentioned pieces.
By Raygne C.
Response from Brain Tree Games· Jan 8, 2025
Thank you for your feedback. We're glad you enjoyed the challenge but truly sorry about the missing and defective pieces. Please reach out to our support team with your photos—we’d be happy to assist and make it right!
Pieces are thick and sturdy which is nice. However, a lot of the pieces were not cut all the way through and so I had to break/rip them apart which caused the backs to get torn up a bit. A few of the pieces were not even cut at all. Overall it’s a fine puzzle but I was expecting better quality for the prize I paid.
By Bridget S.
Response from Brain Tree Games· Jan 8, 2025
Thank you for your feedback. We're glad you liked the sturdy pieces but sorry to hear about the cutting issues. Quality is important to us, and we appreciate your input. Please reach out to our support team—we’d love to make it right!
High-quality puzzles
By Benny
Response from Brain Tree Games· Jan 8, 2025
Thank you! We appreciate your support and are glad you enjoy our puzzles. Happy puzzling! 😊
Website unreachable; no status tracking available; no response to email query. Terrible!
By Carlos E.
Response from Brain Tree Games· Jan 8, 2025
We're sorry to hear about your experience and understand your frustration. This is not the standard we strive for, and we appreciate your feedback. Please reach out to our customer support team directly, and we'll do our best to resolve the issue as quickly as possible.
I will never order from this company again. Placed an order on 10/8 and it still hasn’t shipped out. I’ve sent two emails with no response, I left a voice message and called again and no one answered the phone or called me back. Even went on their website for the chat two days in a row and no one answer me there or has responded as to when my order is supposed to ship. I waited almost 30 minutes on the chat and no one responded. Terrible customer service. Stay far away from this company. Go buy off Amazon for a puzzle.
By Darlene H.
Response from Brain Tree Games· Jan 8, 2025
We sincerely apologize for the frustration you've experienced. This is not the level of service we aim to provide, and we take your concerns seriously. We understand how important it is to receive timely responses, and we're truly sorry for the lack of communication. Please reach out to us directly with your order details, and we'll ensure this is addressed immediately. We value your feedback and will work to improve our service.
Great puzzles.
By Laurie N.
Response from Brain Tree Games· Jan 8, 2025
Thank you! We're so glad you enjoy our puzzles. We appreciate your support! 😊
It's always refreshing when a company goes above and beyond to resolve customer issues. A prompt response and a replacement puzzle are excellent indicators of good customer service.
By Debra R.
Response from Brain Tree Games· Jan 8, 2025
Thank you for your kind words! We're thrilled to hear that our customer service made a positive impact. We always strive to provide the best experience possible, and we’re glad we could resolve your issue. Your feedback means a lot to us! 😊
Seems to be a problem communicating and also sending puzzles. 3 weeks, still waiting. I finally got ONE email and it said they would send them soon. hmmmmm I ordered in December and had no problems. What's up now?
By Ellen C.
Response from Brain Tree Games· Aug 27, 2024
I’m very sorry for the ongoing delays and communication issues you’ve experienced. This is not the standard we aim for, and I understand your frustration. We are currently investigating the issue and will ensure your order is prioritized. You should receive an update soon. Thank you for your patience, and please let us know if there’s anything else we can assist with.
