Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
353 reviews
Brain Tree GamesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are BrainTreeGames- one of the leading jigsaw puzzles manufacturers worldwide. We create and design puzzles that excite enthusiastic puzzlers to have a rejuvenating experience. With the mission to bridge the gap between top-notch puzzles and affordable pricing, we bring exclusive, cost-effective puzzles to the U.S market.Having 58+ years of experience in Printing & Packaging , we are now focused on providing the best jigsaw puzzles at your doorsteps. If we boil it down, it’s the build quality, creativity, and great price range which separates our puzzles from average puzzles out there. Solving puzzles is like a mental exercise for your brain. The more you exercise, the better you become.
Brain Tree Games (braintreegames.com) has 353 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
Showing 33 reviews with 2 stars · Clear filters
We bought the 500 piece FloraVecta. The puzzle graphic was excellent, however, there were several pieces that were uncut, the graphic was peeling or the tabs on the pieces were torn. Seems like quality control may be an issue.
By Eric B.
I was down to needing to put the last 2 pieces in and there was just one left so yes there is one piece missing.
By Carol G.
Love the colors but this puzzle pieces kept separating . Not happy at all!
By Debbie A.
We have purchased these puzzles a couple of times and delt with whatever we get but this time was different about 40% of this puzzle was not cut threw so we have had a few pieces that was stuck together because they where not cut clear threw we tried to cut them but they tore instead. What a disappointment. My roommate but these puzzles because they are bigger pieces. And great looking.
By Marie R.
While the puzzle was beautiful and the pieces were a unique shape, the quality was very poor, the poorest of any puzzle I've done. Out of the box, some pieces were peeling apart (the top patterned side was separating from the base side). Once put together, there were parts of the pattern that was curling off of the base of the piece. The pieces locked together, but bowed and bubbled when in groups instead of laying flat. There was also a random extra piece that didn't belong to the puzzle. When I took the finished puzzle apart, the pieces bent easily and some tore, even with very gentle handling. I won't be able to put this puzzle together again.
By JENNIFER
I have ripped pieces, and some that were not cut all the way through and I have missing pieces as well honestly I’m very disappointed with the product presented before me.
By Bryce W.
Beautiful puzzle but 7 missing pieces and multiple pieces were uncut. It was fully taped and untouched when we bought it at hobby lobby. We opened it and completed puzzle in one sitting and looked everywhere for the missing pieces.
By Kristi H.
The puzzle picture was good but the coverings were coming loose from the backing. You normally don’t see this in a new puzzle, also some of the pieces were not cut through all the way so there were a few pieces that had two attached to one another.
By Ray G.
