Customer service
Customer service
By Peter E. V.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,636 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At BraceLab, our mission is to provide you with the best medical braces on the market so that you can get back to doing the things you love, as quickly as possible. BraceLab is the exclusive distributor of Push® premium braces in the United States.
BraceLab (bracelab.com) has 3,636 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
3,636 approved reviews, newest moderated first
Customer service
By Peter E. V.
Speedy delivery and great product. Thank you!
By Christine K.
Response from BraceLab· Jun 19, 2023
Thank you Christine! We are very happy to hear that you have had a positive experience and we hope you enjoy your brace!
Easy and fast to order. Nice people on the other end of the chat and phone. I am an OT Hand Therapist, good product line.
By KCH OTR/L, CHT, C.
Response from BraceLab· Jun 19, 2023
Thank you for your feedback! We are very happy to hear that you had a positive experience with our customer service team, and we hope you enjoy your brace!
Easy to find what I was looking for and the size guide was very helpful.
By MichaelPS
Response from BraceLab· Jun 16, 2023
Thank you for your feedback! We are very happy to hear that you had a positive ordering experience with us, and we hope you enjoy your brace!
Ordering this brace was no problem and it was delivered in a timely manner but the cost of this brace is ridiculous . It is not that comfortable and I am not sure it is useful.
By Bernice S.
Response from BraceLab· Jun 16, 2023
Thank you for your feedback Bernice. We are sorry to hear that the brace was not comfortable and did not work for you! Please feel free to reach out to our support team and we can see if you are eligible for a return, if you would like to do so.
I received my order very quickly, never thought I would receive it so fast. The metagrip fits well and helps alot supporting my CMC joint.
By Susan S.
Response from BraceLab· Jun 14, 2023
Thanks Susan for your review! We are glad to know that you are enjoying your brace!
It was very easy to place an order
By Maria L.
Response from BraceLab· Jun 14, 2023
Thanks Maria for your review! We are happy to know that you had a positive experience with us at BraceLab!
Fast, friendly service! Great product also!
By Brenda W.
Response from BraceLab· Jun 13, 2023
Thank you for your feedback, Brenda. We are glad that the brace came to you swiftly and our Support Team was able to help you out.