Easy shopping experience
Easy to find what I needed and free shipping. Thumbs up!
By Sandra
Response from BraceLab· Jul 13, 2023
Thanks Sandra for your review! We are glad you had a positive experience with us at BraceLab!
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,636 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At BraceLab, our mission is to provide you with the best medical braces on the market so that you can get back to doing the things you love, as quickly as possible. BraceLab is the exclusive distributor of Push® premium braces in the United States.
BraceLab (bracelab.com) has 3,636 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
3,636 approved reviews, newest moderated first
Easy to find what I needed and free shipping. Thumbs up!
By Sandra
Response from BraceLab· Jul 13, 2023
Thanks Sandra for your review! We are glad you had a positive experience with us at BraceLab!
I searched quite a while before finding the right thumb brace. I was really please with the brace I ordered not lost it! Because it worked well and was well designed and constructed, I had to come back and get a replacement.
By MH
Response from BraceLab· Jul 13, 2023
Thank you for your feedback, MH. We are glad that the thumb brace helps you in your daily life!
They called me back right away, took my order over the phone and my payment. Also keeping me informed by email of shipment of my order. Thanks for the polite, person to person customer service!
By Susan H.
Response from BraceLab· Jul 13, 2023
Thank you Susan! Customer service is always our #1 priority, and we are glad to hear that you had such a positive experience!
Easy to order, explained items well with diagrams and videos. This is my second order each brace (thumb and wrist carpal tunnel) are very well made and works just as company stated. Great products!
By Shirley N.
Response from BraceLab· Jul 12, 2023
Thank you for your review Shirley! We are happy to know that you are enjoying your brace!
Easy to order! Returned from doctor with info, called and should receive it soon!
By Martin B.
Response from BraceLab· Jul 12, 2023
Thank you Martin! We are so glad to hear that you had an easy time ordering, and we hope you enjoy your brace when it arrives!
Easy to use the website and order and free shipping
By Consumer
Response from BraceLab· Jul 11, 2023
Thank you for your feedback. We are glad that the website and free shipping added to your ordering experience.
I had a brace lab brace for my left hand, and when the Velcro wore out, I reached out to brace lab to ask if they would either repair it themselves or tell me how to repair it, they told me to order a new one—that they don’t do repairs I discovered on my own that I was able to buy some Velcro (for $4) from the hardware store, attach it to the worn-out velcro strap, and make the brace functional again. (I wish I could attach a photo.) I really don’t understand why brace lab did not at least recommend trying that fix for such an expensive product. When I wrote an earlier review, Bracelab told me to reach out to customer support. The nice person I spoke to acknowledged that they were working to improve the velcro--I guess I improved it on my own! Maybe they should hire me as a consultant! 🤣
By Lnj
Response from BraceLab· Jul 11, 2023
Thank you for your feedback. We regret that you did not have the best experience. Please reach out to our Support Team at 888.235.8221 or [email protected] for assistance.
The Push brace is a God-send. Helps tremendously with the pain in my right thumb! My whole family has ordered the brace!! It works!!
By Elizabeth M.
Response from BraceLab· Jul 11, 2023
Thanks Elizabeth for your review! We are happy that the brace works for you and is alleviating your pain!