Exactly what I needed
Exactly what I needed
By Allan D.
Response from BraceLab· Apr 1, 2024
Thank you for your feedback, Allan. We are proud to be your partners in embracing your functional freedom.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,636 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At BraceLab, our mission is to provide you with the best medical braces on the market so that you can get back to doing the things you love, as quickly as possible. BraceLab is the exclusive distributor of Push® premium braces in the United States.
BraceLab (bracelab.com) has 3,636 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
3,636 approved reviews, newest moderated first
Exactly what I needed
By Allan D.
Response from BraceLab· Apr 1, 2024
Thank you for your feedback, Allan. We are proud to be your partners in embracing your functional freedom.
I was helped by a knowledgeable, professional and pleasant person over the phone. She knew the product line and helped guide me to the right choice of merchandise. It was a pleasure to order from your company.
By Debbie
Response from BraceLab· Apr 1, 2024
Thank you for your feedback, Debbie. We are glad that our Support Team was able to help you make the best decision for yourself.
This was a product recommended by my daughter, who has worn them. They are very comfortable and supportive, and easy to put on. The product arrive in under a week. Thank you.
By Ruth B.
Response from BraceLab· Mar 29, 2024
Thank you for your feedback, Ruth. We are glad to be you and your daughters partners in embracing your functional freedom to stay in motion!
The written instructions were clear; then when I called about being "in between" sizes I was given friendly advise. I needed to return item and spoke to Brian who gave me clear instructions and had the return label emailed to me before the end of the call.
By Kathleen Coyle P.
Response from BraceLab· Mar 29, 2024
Thank you Kathleen! We are so glad to hear that you got the advice you needed and that the return process went smoothly for you!
I was impressed by how quickly the brace came. It was high quality and a better price than at other online stores.
By Heather
Response from BraceLab· Mar 29, 2024
Thank you for your feedback, Heather. We are proud to be your partners in embracing your functional freedom!
Received the brace timely. It wasn’t right for me. Return was easy.
By Linda
Response from BraceLab· Mar 29, 2024
Thank you for your feedback, Linda. We are glad that the return policy worked well for you and the Support Team could assist you.
Still waiting for my order
By Robert D.
Response from BraceLab· Mar 29, 2024
Thank you for your feedback, Robert. Per the tracking number the brace was delivered on 4 days after you placed the order, there may have been a delivery issue with USPS. Please reach out to our Support Team at 888.235.8221 to correct this issue.
I recently ordered a thumbs CMC joint brace that my doctor recommended. My hand measured right between two sizes. I ordered one and upon receipt of it realized that it hurt the base of my thumb. I emailed customer support and they quickly sent me a return label. After I received the new size a few days later, sadly, it too hurt my very arthritic thumb. I emailed again and they, again, sent me the turn label. The brace was beautifully made, but it just wasn’t right for me. Their customer support so helpful, professional and prompt. I truly appreciated their help and willingness to take back not 1 but 2 braces. I would recommend this company to anyone. They’re top notch!
By Judy C.
Response from BraceLab· Mar 29, 2024
Thank you for the kind words Judy! We greatly appreciate your effort to try and make the MetaGrip work for you, and even though it didn't work out, we hope you are able to find an alternative that gives you the comfort you need!