Great part
Great part, Great stuff ... !!!!
By Mike
Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
568 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Box Components was created with a rebellious vision and towering objective: to chart new courses and promote forward-thinking products.
BOXComponents (boxcomponents.com) has 568 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
568 approved reviews, newest moderated first
Great part, Great stuff ... !!!!
By Mike
I ordered the Box 2 Prime 9 group set for my Santa Cruz Chameleon. I’ve been running with a Shimano 11 speed on my Pivot Trail 429 and for the most part the shifting is great but now that I can have a larger range that is equal to the 12 speeds without all the extra ranges that are not needed I went ahead and ordered the same for the Pivot. This group set is designed well and shifts perfectly. Well worth the cost.
By Louis N.
Love your company and so glad you are bringing 9 speed back! Couldn't be happier with my cassette and the great customer service you provided. Will definitely be doing more business with you in the future!
By customer
Was expecting to get the cassette pictured on the website with an alloy spider carrier but got one that was all steel and not as pictured. Not as described either, definitely frustrating.
By customer
The folks at Box were awesome, awaiting my items as of yet but if their customer service is any indication of the products I'm sure it's gonna be a blast! Thanks
By T. B.
I choose your components, due the flexibiliti to use it in MTB and gravel, also i'm on a budget, and your products have and incredible balance between quality and price.
By JESUS V.
Ordering was super simple. Product is absolutely EXCELLENT. Installation was a breeze, and the online instructional videos were directly on-point and super helpful. Box Two Prime9.... makes me seriously think my next bike might be a build-from-frame, since I'm going to want this groupset on basically every bike I ride now.
By SteveD
Ordered the product and received in 3 business days, very great service considering a pandemic going on.
By Corey V.