BOXComponentsReviews of boxcomponents.com

If I could give zero stars I would!!! Take caution dealing with this company. They give blatant lies and misinformation and that is when they finally actually give you a response, which takes forever. My advice - go elsewhere!!

The packaging is not secure. I received the package in an open condition and there was nothing inside.

My address was correct on my invoice but was incorrect on my UPS tracking slip. I had to contact the shipping company myself and make the correction.

Had box two prime nine components for about a year of light-medium use when the rear derailleur grenade and chain broke. Ordered replacements because I thought I'd give it another try. Paid for 3 day shipping and it took them 3 days to box it up and send it and then 4 days to get to me. This company is bad quality from manufacturing to customer service. Avoid it like the plague!

Several Issues; 1. Ordered Two tires Received one. Called, was told, recounted in spirit of the response from the agent, you dumb smack, Two is the name of the tire, not quantity. I noted that there was no indication that was the name of the tire, No TM or other wording that it was the name of the tire. Reply was you dumb smack, everyone knows it's the name the tire Well, I liked the tread design and the apparent quality of the tire. So, I ordered another one. Agent, when asked for a break on the shipping, since I didn't realize it was only one tire, not Two, dumb smack that I am. replied no, dumb smacks don't get breaks on price. So, dumb smack the at I am, I ordered another tire. 2. Defective Tire Installed tires. Installed first one on rear and inflated to 60 pounds. Installed front tire. Started inflating tire a pump that had built in pressure gauge. At about 40 psi, the tire blew off the wheel. Called the Box to report the failure, Was told that I didn’t know how to properly install a bicycle tire and that their tire would never do what I described. Essentially, true to the nature of my previous phone call. I am just a dumb smack. Obviously I caused the problem. After further exchange, agent said they would take the tires back and refund the price less their cost to ship and I was responsible for the return shipping cost. I noted that their tire failed, that their warranty should take care of all costs. No, dumb smack that you are, you are responsible for everything. Because they are such a wonderful caring organization, they would refund the price of the tires upon receipt of the tires, less their shipping costs. If the tire had failed while I was riding, I likely would not be writing this review. I would never trust a tire from Box Components, selling me a defective tire that blew off the rim due to bead failure, a severe defect with potentially devastating consequences resulting in severe injury of death. Did not return the tires, shipping cost exceed the amount that would have been refunded. Highly recommend avoiding doing business with Box Components. In my opinion from my dealing with them, they are rude, condescending arrogant, duplicitous, dishonorable, in short, cheats. Installed Maxxis Rekon Race Mountain Tires, excellent tires, very satisfied, confident of no failure.

Don't send this review each order please

I’ve sent two emails regarding an order I’ve made never heard back Order number is 305-US2068718 Not sure what’s going on but like to hear a response.

I ordered my product when it was still in stock and now it is saying I preordered it. Not very good reliability box.