Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
399 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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Alert 360 (alert360.com) has 399 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
399 approved reviews, newest moderated first
Alert 360 is excellent. Technicians are always technically competent and courteous. Highly recommended.
By DD
Response from Alert 360· May 31, 2022
Thank you for sharing your experience, DD. Customer service is incredibly important to us, and I'm happy your technicians provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Professional and helpful
By Paula A.
Response from Alert 360· May 23, 2022
Thank you for your review, Paula. We're happy you've chosen Alert 360 to protect you and your loved ones. Please don't hesitate to reach out should you need anything in the future. Best, Ashley R., Social Media Manager
Service technician was great!
By Alice M.
Response from Alert 360· May 17, 2022
Thank you for sharing your experience, Alice. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Great Service
By Phillip S.
Response from Alert 360· May 17, 2022
Thank you for your review, Phillip. We're happy you've chosen Alert 360 to protect you and your loved ones. Please don't hesitate to reach out should you need anything in the future. Best, Ashley R., Social Media Manager
Oscar is excellent and always a pleasure to have come to our home. Very knowledgeable and professional. Oscar takes pride in his work and make us feel in good hands. Alert 360 should consider more training for updated and new products being added. We have been with Alert 360 for about a year now and on several occasions these techs have to call each other for help because they have not been shown the how to do out in the field. The Alert 360 app needs a major update or redo. Not the most user friendly to find info about your account. If you call tech support they don’t understand in comparison what they see to what you see. Anthony and Larry are the best in support. I just hope Alert360 which is a great company now doesn’t go down the road ADT did a few years ago. That bumpy road is why I left and use Alert360
By Steve D.
Response from Alert 360· May 9, 2022
Thank you for sharing your experience, Steve. Customer service is incredibly important to us, and I'm happy Oscar, Anthony & Larry provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Had a service call set up, the tech, Greg, called and he was able to diagnose the problem working with me on the phone. Which was great, it saved me the waiting time that I used to take care of other personal issues. Thank you, Greg, for your patience and help.
By Terry S.
Response from Alert 360· May 9, 2022
Thank you for sharing your experience, Terry. Customer service is incredibly important to us, and I'm happy Greg provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
I appreciated the thoroughness of the technician today. And how he tested and checked everything. He Made sure everything was working properly. I also appreciated his courtesy and professionalism. Thank you!
By Sandra W.
Response from Alert 360· May 9, 2022
Thank you for sharing your experience, Sandra. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Excellent service, educated installer who provided us with excellent advice and explained thoroughly the changes he was making and why.
By IVD
Response from Alert 360· May 2, 2022
Thank you for sharing your experience, IVD. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
