Prompt response and resolution
Prompt response and resolution
By Eli R.
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
544 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pioneers of Environmental Controls. The world's largest ecosystem of smart grow equipment.
AC Infinity (acinfinity.com) has 544 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
544 approved reviews, newest moderated first
Prompt response and resolution
By Eli R.
Very easy to deal with, replacement was sent super fast. Thanks to Ashley for all her help. This is by far the best system and customer service I have ever received since having these type of products. thanks, fantastic service and support. Fantastic products and a fantastic company.
By Donette F.
Just awesome all the way around!!!
By Joe
Easy to submit a warranty claim for my osscilating fan. Took less than a day to get my replacement fan ordered as a warranty covered replacement.
By John B.
Paola and Erica were amazing. Quick and direct on getting my replacement issued. AC Infinity, always reliable and quick to help
By Justin H.
The support crew at AC Infinity is awesome. They were prompt and to the point. They were most helpful getting my issue settled. I am totally happy with my AC Infinity products.
By Gary F.
My entire tent is AC Infinity....the tent, intake, exhaust & oscillating fans, humidifier, 8-port Pro 69 controller, CO2, all of it!!! It all works together to help me dial-in the VPD...creating the perfect environment for my "ladies". I had a problem with my humidifier recently and they responded very quickly...they shipped a new replacement unit to me right away and we dealt with the return afterwards. THAT'S how you do customer service!!!!!
By Mike P.
I’m from Italy and few days ago, after an unsuccessfull endless search across many european websites, i finally found my Cloudray S6 gen 2 oscillating clip fan in a uk grow shop. I think it’s the best oscillating clip fan ever made and i’m extremely satisfied with my purchase. I would like to buy more Ac Infinity products but, there is a big downside, the price from uk after Brexit…high shipping costs, import duties, courier brokerage fees, VAT difference...a nightmare! I hope that Ac Infinity, one day, will take into consideration to start a European company because there are thousands of growers out there waiting for them.
By Adolfo