they were so kind to me and i…
they were so kind to me and i appreciate their help
By Chris R.
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
544 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pioneers of Environmental Controls. The world's largest ecosystem of smart grow equipment.
AC Infinity (acinfinity.com) has 544 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
544 approved reviews, newest moderated first
they were so kind to me and i appreciate their help
By Chris R.
We had some hiccups but everything worked out wonderfully! Outstanding products and customer service!!!
By Nick L.
Vanessa did a great job expediting my request for a replacement fan. 🙏🏼
By chris C.
I have been enjoying the quality of several AC Infinity products that I own. I appreciate the way AC Infinity responds to the market and gives us exactly what we want. If there is a product we wish we had, you will make it. The way you are handling the Cloudray fan upgrade is above and beyond. The speed and response of customer service was stellar. I am a customer for life!
By RC
Had an issue with a piece of their equipment reached out sorted in the same day fantastic. Customer service will definitely use again.
By Ian R.
Good, helpful
By Richard B.
Vanessa was absolutely wonderful to work with! I love how great the customer service is from AC Infinity! Top notch 😊
By Tammie
What made my experience so good was the fact that ACI stepped up and sent out a whole new tent cover once they saw the light leakage in my video. ACI has built quite a name for itself with indoor growers but customer service is where companies seperate themselves and ACI went above and beyond addressing the situation. My rep was Paola and she was fabulous. Also, the timing in which she responded and got this resolved was phenominal. My only beef right now is with th her shipping. It's been going on 12 days since it was changed to shipping but still no tent cover and no delivery date on the tracking. So that's frusterating but not ACI's fault.
By Tim A.