Great customer service
Everything about your company is outstanding. Great customer service with a very quick reply. Your products are the best.
By Joseph
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
544 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pioneers of Environmental Controls. The world's largest ecosystem of smart grow equipment.
AC Infinity (acinfinity.com) has 544 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
544 approved reviews, newest moderated first
Everything about your company is outstanding. Great customer service with a very quick reply. Your products are the best.
By Joseph
I got a quick response to my complaint and as soon as I provided proof of purchase the replacement light was on its way
By Gerald S.
I had an old Cloud-Forge T3 humidifier that leaked from day one. Could not fill past the seam between the power unit and the reservoir, without it leaking down the front of the display. Emailed with my issue, and was helped the next day. Customer service was more than willing to help solve my issue, great job! My new Cloud-Forge T3 humidifier works as prescribed and does not leak, awesome!
By Robert K.
Great I got a response and solution with in hours, I will be doing more business with you and telling friends.
By CottonMouth F.
Perfect support, everything was handled in a timely manner.
By Yuriy S.
Erica was amazing with friendly and courteous customer service. Her correspondence was clear and concise. I'm so happy with the AC Infinity products but what sold me is the awesome customer service as advertised. Erica is a rock star and I'm a customer for life... Paul~
By Paul Magaoay J.
ACI’s customer service is the best I’ve ever experienced hands down!! The speedy response and correcting the issue was probably the fastest I’ve ever dealt with on GOD!!!!
By GrowTentGardening
Yasmin handled inquiries quickly and professionally. She sent out a replacement to attempt to resolve the problem experienced. After that issue was concluded, I inquired about another fan product I was considering for my amp. She suggested a different model than I had picked. Ordered it and loved it! The fan unit was noisy. I sent in a video. Yasmin asked for additional video and the tech concluded there was abnormal grinding occurring. The replacement arrived in a couple days and was absolutely silent!! Best customer service I've experienced for a long time!
By Steve G.