One email to describe the problem and…
One email to describe the problem and then an immediate part sent to resolve issue. Couldn’t be a better warranty experience by anyone.
By Clvn
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
544 reviews
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Pioneers of Environmental Controls. The world's largest ecosystem of smart grow equipment.
AC Infinity (acinfinity.com) has 544 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
544 approved reviews, newest moderated first
One email to describe the problem and then an immediate part sent to resolve issue. Couldn’t be a better warranty experience by anyone.
By Clvn
Bisher super Erfahrungen mit ob mit den Produkten oder mit dem Service Hatte bisher nur 1 Problem Das wurde innerhalb 2 Tage behoben Am selben tag ist noch Ersatz für den damaligen ventilator raus gegangen Lieferungen Topp Produkte topp Kann ich nur empfehlen
By Yoshi
Tried the usual (cheaper) alternatives before but AC Infinity is just the best. Works exactly how advertised and does the job. Material quality is outstanding. Only negativ is it is more expensive in the EU to get which I hope will be solved with European storage in the future (save shipping cost)
By Dan K.
Nathan was extremely helpful and done all in his power to get me right
By Robert B.
A1 customer service quick response to questions and even quicker response to fix any issue....Thanks again AC Infinity.
By Marcus M.
communication was clear and very helpful, the correspondent was very polite and and patient.
By Shawn N.
This is the exact reason why I choose ac infinity for all my growing needs I purchased a large price of equipment and it stopped working within a week and I called customer service put in a claim explained exactly what was wrong with it and with no questions asked they sent me a replacement unit. I am a customer for life and thanks to Erica My agent for making it very simple to get back growing.
By Dr.Stank
Customer service was incredibly helpful and friendly. My issue was resolved within a day. Fantastic company!
By Huy