Your entire staff has been amazing
Your entire staff has been amazing. Great equipment, great staff, great support. 10/10. No notes.
By Charles D.
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
544 reviews
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Pioneers of Environmental Controls. The world's largest ecosystem of smart grow equipment.
AC Infinity (acinfinity.com) has 544 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
544 approved reviews, newest moderated first
Your entire staff has been amazing. Great equipment, great staff, great support. 10/10. No notes.
By Charles D.
Great customer service with timely responses. The first replacement experience was great. Sent a boxed machine and I used the box to return the broken one. After six months, the replacement failed. Had to buy a box to return my machine this time, as a replacement was not sent outright. I love the product and customer service, but I'm beginning to question the real longevity of the T7. I hope this replacement of a replacement keeps it going for a while.
By Mike J.
Number one customer service,when i call you are there.you people Rock (no pun intended) so I was shortened on an order I received, 5 min on the cell with Alex and it was rectified. Thank you for all you do .sincerely,Rock j
By Rock leon J.
Awesome customer service they were a huge help and got everything taken care of in a heartbeat.
By Samuel
I had a problem with a muffin fan I purchased and I needed some help. You staff took the time to listen to my problem and after a few messages back & forth arranged a replacement fan.
By Richard
This company has some decent Tech, but they rob you in shipping cost
By Jeff P.
My experience was great, fast and friendly service. I got a response within 1 business day everytime. I got help through every step of the process. Great work guys! Happy Growing 😎
By Justin V.
My temperature/humidity probe stopped working. I called and Nathan trouble shot the issue with me, and then recommended I contact the warranty department. Nick responded promptly, looked further into the issue, confirmed the problem and is shipping me a new probe. Everything was handled very quickly and professionally!
By LB