Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
544 reviews
AC InfinitySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pioneers of Environmental Controls. The world's largest ecosystem of smart grow equipment.
AC Infinity (acinfinity.com) has 544 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
544 approved reviews, newest moderated first
Reached out through email for a broken screen on the heater I bought. Worked me through a few quick troubleshooting steps and when found out to be bad immediately sent a new one out to me. The customer service was professional and understanding. aC infinity makes great products and has shown me great customer service.
By justin G.
their controller is the worst device to connect (NOT) to wifi ever! spend hours and hours, days, changing routers, etc it finally worked and stopped working for no reason.. would not recommend this device
By Amsterdam Green M.
No hasle with warranty, Desire was a great help and awesome to work with, little to no work on my part lol. 😀 aci for the 🏆 ✌️
By Tony D.
My experience with AC Infinity has been pretty great overall. Their prices are fair — not the cheapest out there, but definitely not overpriced — and the quality of their products has consistently impressed me. I’ve probably spent around $3,000 with them so far, and any time something has broken or stopped working, all I’ve had to do was contact customer service, provide the warranty info and proof of purchase, and they’ve immediately sent a replacement with no hassle. I’ve never even had to ship the defective product back. I’ll admit I’m a little disappointed that a few items failed within the warranty period in the first place, but since they were covered and replaced quickly, it hasn’t been a real issue. I also appreciate that they carry just about everything I need — I’ve checked out competitors, and none seem to offer the same combination of product quality, selection, and support. Overall, I’m very satisfied with AC Infinity and plan to continue buying from them.
By Zoot
Eine überzeugende Produktlinie, innovativ und klasse Haptik, Optik und Funktion. Ein freundlicher und hilfsbereiter Service runden meine guten Erfahrungen ab.
By growtek
Britney is awesome, and thank you guys for your fast service. Keep up the good work
By Anthony
Took care of the issue with no hassle..
By Tae
Fast response times, professional and concise communication from Brittany. My problem was dealt with in an extremely efficient matter. AC Infinity is a well oiled machine! Many thanks!
By Shane H.
