7 CupsReviews of 7cups.com

Been in a fight to get a refund for 2 months now. The company charged for an additional month on my account despite canceling weeks in advance. Company never responds to emails, and there seems to be no way to reach any actual person on the phone. Truly terrible customer service.

Very sneaky about subscriptions and difficult to cancel - customer support has so far taken two months to sort out my refund :(

Very rude and not helpful staff

I am a listener who was banned for not giving advice! Short version of the story ... I'd been with cups for 5 years and done all the training there and got lots of nice reviews. Chatting there has changed, however, with our clientele being more disturbed and more in need of psychiatric support than just a chat with untrained listener. Cups is always telling us how helpful it is to listeners who want to learn more, so I contacted a mentor to discuss the different members with more difficult issues. I was not given any guidance, but instead ended (naively) up in a mock chat to see how I was doing with empathy. The chat was about bullying by a boss at work. The mentor seemed to think that I, as a listener, should be suggesting the pretend member should talk to someone, and also suggesting / advising who this might be! In my country (the UK) that would be giving employment advice without training, and the only people you should talk to are HR (if it wouldn't make the situation worse) or a Union rep if it was that serious. I said this to the mentor, but they didn't hear me, and told me to then carry on treating it as a bullying at work situation. That is still needing proper employment advice and support, and I pointed that out as well. A couple of days later I found I was banned for thee months -- something to do with not interacting with a mentor, and my side of the story was not listened to when I sent in a request to be heard. Considering 7 Cups is a worldwide listening service, this worryingly all feels like promoting bad practice. There are lovely listeners who work very hard as volunteers, but if you have a serious issue (beyond a bit of self-esteem awareness or breaking up with your bf) you should try a service nearer to home where there is proper, professional training given. ChatGPT might work as well; it is very empathetic, and can give you ideas of places to look for help too.

I signed up on Nov 19, 2025 and requested to cancel and receive a full refund on Nov 25, 2025. I never used the paid service (zero sessions / zero usage). Instead of simply cancelling and refunding, I was sent a retention-style response and on Dec 2, 2025 they offered a partial refund ($60) rather than the full amount. Now, over a month later, this still hasn’t been resolved — and they’ve even attempted to charge me again. I received a bank alert showing a second charge attempt of $219.48 from 7CUPS.COM, which was declined. This happened after I’d already been trying to get the account cancelled/refunded, and I’ve since deactivated my account, so I can’t even manage anything on my end. This is unacceptable. I asked for a straightforward cancellation + full refund and got delays, partial offers, and continued billing attempts. If you value your time and don’t want to fight for weeks to stop charges and get your money back, avoid.

The company charged me in full for a month, without an option for weekly payments. The therapist did not respond to me for six days. The app would not update or allow me to join sub groups. I reported the technical issue without any response. I asked for a refund after not getting the help I was so desperately seeking. They did not respond to my request again after I declined a discount and new therapist.

It's a scam. You pay 159$ to message a fake therapist that responds maybe once every 24-48 hours or to talk to unprofessional "listeners". That's a lot of money for nothing. The 14 day refund policy is also fake. They will not give you any money back. I already contacted the customer service ,they offered 60$ back even though I cancelled this no sense membership and didn't want to use it. Contacting the customer support doesn't lead to a solution. When I logged into the account to get more information I realised that even though I paid 159$ I couldn't even login to my account after only 2 weeks!!! Stay away from this and never pay for it!! It's like throwing money in the garbage. Stay away from this scammer website. This website should be shut down! Before 7cups gives me any standart response, I have contacted your "customer support" multiple times and they still don't want to give me my money back. I provided ALL necessary informations.

An excellent website if you’re looking to be ignored, ghosted, or left on read. The listeners here don’t seem to care, even when members are opening up about serious struggles and being pushed toward calling 988 or a local warm line instead of receiving actual support. Honestly, I wouldn’t trust this platform with anyone’s wellbeing. You can share something vulnerable, like addiction or other personal challenges, and the listeners will leave you hanging as if you don’t matter at all. I strongly do not recommend this site. Its decline is rooted in the behavior and indifference of the listeners themselves.