Quick and reliable
Great experience and quick service
By Vernon G.
Tuesday, November 3, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
19 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
My ESA Therapist is a trusted online service that connects people with licensed mental health professionals for Emotional Support Animal evaluations. We make the process simple and respectful by offering real consultations and quick approvals. Every ESA letter we provide follows federal and state housing rules, so clients can feel confident using it for their living situation. Our goal is to make emotional support accessible, reliable, and easy to understand for anyone who benefits from the comfort of an ESA.
My ESA Therapist (myesatherapist.com) has 19 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
19 approved reviews, newest moderated first
Great experience and quick service
By Vernon G.
Quick consultation, professional licensed therapist, and my landlord accepted the letter immediately.
By Laura P.
Everything was pretty simple and easy to understand. Had a good experience overall.
By Charles A.
Response from My ESA Therapist· Aug 19, 2026
Thank you for sharing your feedback, Charles! We’re glad to hear that you found the experience simple, straightforward, and easy to understand. We truly appreciate your 5-star review and are happy you had a good experience with us!
The whole experience was pretty smooth and straightforward. Communication was clear, and everything was handled without any unnecessary hassle. Overall, I had a good experience.
By Harry W.
Response from My ESA Therapist· Aug 19, 2026
Thank you for your kind feedback! We’re glad to hear that you had a smooth and hassle-free experience and found our communication clear throughout the process. We truly appreciate your support and are happy to know you had a good experience with us!
Professional service that makes getting an ESA letter completely hassle-free, the virtual evaluation is seamless, and customer support makes property manager verifications completely stress-free.
By Martin C.
Response from My ESA Therapist· Aug 19, 2026
Thank you for your wonderful feedback! We’re so glad to hear that you found the evaluation process seamless and our service professional and reliable. Making the process simple and helping with property manager verification is exactly what we aim for. We truly appreciate your trust and support!
I communicated with Leslie! Amazing experience! Very understanding and clear throughout the process!
By Ethan
Response from My ESA Therapist· Aug 19, 2026
Thank you for sharing your experience! We’re so happy to hear that Leslie was understanding, clear, and helpful throughout the process. We’ll be sure to share your kind words with her. We truly appreciate your trust and support! 😊
I had a Horrible experience! “So-called provider” didn’t ask anything about me. He didn’t ask for my first or last name. He didn’t ask anything about my health or personal life. He didn’t even have his camera on. I was looking at a black screen for two seconds. The person just talked very fast, and asked for my dog or cats name and then hung up on me. What kind of service even is this? $150 for this!? Are you kidding me! RIDICULOUS!!!! What a scam!
By madeline J.
Response from My ESA Therapist· Aug 7, 2026
We're sorry to hear that this was your experience. We take feedback like this very seriously, as it does not reflect the level of service we aim to provide. At the moment, we haven't been able to locate your record based on your Trustpilot profile. To investigate this thoroughly, please reply to this review or contact our support team with your full name, the email address used during registration, and the date of your appointment. Once we have that information, we'll review your case promptly and work to address any issues. We appreciate the opportunity to look into this and assist you.
So unprofessional and unethical. He didnt come to the screen and I couldn't hear him. All he said was tell me your pets name and I will send your letter. No questions about my health or anything. He told me he couldnt complete my letter, request a refund and hung up. He should have denied me so I wouldn't be charged. Complete scam.
By The one you didnt A.
Response from My ESA Therapist· Aug 7, 2026
We're sorry to hear about your experience and appreciate you taking the time to share your feedback. We have not been able to locate your record based on the information available in your Trustpilot review. We'd like the opportunity to investigate what happened and review your consultation. Please contact our support team or reply to this review with your full name, the email address used to register, and the date of your appointment so we can locate your account and look into this matter promptly. We take concerns regarding the quality and professionalism of our service seriously and are committed to reviewing every case thoroughly. We look forward to hearing from you so we can assist further.