7 CupsReviews of 7cups.com

A listener on 7 cups was talking to me we exchanged numbers not best idea I know we talk on what’s app and. Don’t know what came up but we talk about money. She scammed me of my money and I reported to the police i in just wanted to let you know you have scammers on you're site she goes by Vera on What’s app I had good experiences before with the app but this time not and now I don’t think I be using it anymore because what happend

Went to try it out but instead of listening to mm problem the listener immediately tried to sell me on his coaching without even trying to build a connection with me first. Turned me off completely

There really should be a 0 stars for this. I came here looking for someone to listen while I discussed a painful and complicated situation in my marriage. Instead, the listener barely seemed to read what I wrote, repeatedly gave generic advice I had already addressed, and made judgmental assumptions about circumstances they never bothered to ask about. After I explicitly described being treated “like a pet rather than a man,” they asked whether I was a man or a woman. After I explained that I had repeatedly spoken to my husband and that any improvement was temporary, they told me to try talking to him “one more time.” Most egregiously, they said that if I wanted financial independence, I probably would have achieved it already—without ever asking whether I was able to, what barriers existed, or why I was financially dependent. When I objected, the response was essentially, “I’m sorry if you misunderstood me,” followed by more of the same advice. That is not an apology; it shifts responsibility back onto the person who was harmed. This was not merely awkward or unhelpful. It was actively harmful. I entered the chat already distressed and left feeling more judged, isolated, and unheard than I would have felt had I never used the service. I reported and blocked the listener. A service built around “listening” should require its listeners to actually read what people say before imposing assumptions on them. They promote paid therapy while placing vulnerable users with Listeners who are either untrained or trained so poorly that responses like this still occur. If this conduct reflects their training, then the training itself is deeply harmful. Either way, the service deserves far greater scrutiny. UPDATE: As of 7/25/2026, the only response I received was: Hello ----, Thanks for giving feedback for -------. We want to let you know that your opinion is valuable for us and we use it to help the listener grow. We are sorry that you did not receive the support you were looking for. Click here to see some of our top rated and experienced listeners. We highly recommend that you connect with them to find high quality support. Take Care! 7 Cups Community Team --- I crossed my username out to protect my privacy as well as the Listener's, for as awful as they were. I did follow up with them and am back in queue to receive "support." Just be wary when using this service. They have the great potential to be harmful. UPDATE: As of 07/29/2026, only response I've gotten was: Your request (562468) has been updated. To add additional comments, reply to this email. Support (7 Cups) Jul 29, 2026, 6:33 AM PDT Hi -----, Thank you for contacting 7 Cups. We're sorry for the experience you had. We will look into this matter. Thank you, The 7 Cups Team --------------------- I stand by my original statement: use this service with extreme caution. 7 Cups promotes access to paid therapy while also placing distressed and vulnerable users with volunteer Listeners whose responses may be poorly informed, judgmental, or actively harmful. When I reported that harm, the initial response was a generic apology and a recommendation to try other Listeners. The only later response was that they would “look into” the matter, with no indication of what accountability, review, or safeguards that would involve. At a time when mental-health services are increasingly relied upon, it is deeply concerning to see a platform monetize access to professional care while failing to demonstrate meaningful oversight of the volunteer support it places in front of vulnerable people. Whether this listener’s conduct resulted from inadequate training, inadequate supervision, or a failure to enforce existing standards, the risk to users remains the same. ------------------------------------------------- UPDATE: As of 08/11/2026, I have received no further response from 7 Cups, no substantive comments regarding my complaint, and no response to my follow-up inquiry. **Final verdict: Do not use 7 Cups.** My experience with both the Listener and the platform’s response to my complaint has given me no reason to trust this service with vulnerable or distressed users. The Listener was harmful, the initial response was dismissive and generic, and subsequent follow-up produced nothing beyond a vague promise to “look into” the matter. Nearly three weeks later, there has been no meaningful response, no indication that the conduct was actually reviewed, and no evidence of accountability or safeguards. For a platform built around emotional support and mental-health services, that is unacceptable. I would strongly advise anyone considering 7 Cups to seek support elsewhere. I can't in good conscience recommend this service to anyone as it stands now.

This organisation is taking $29.95 per month on my credit card WITHOUT MY AUTHORITY. Tread carefully .......

Very bad app. Listeners are not treated with respect. No matter how much time and effort listeners put into helping others, accounts can get blocked without proper consideration. Even after submitting requests and appeals, accounts often remain deactivated with no clear resolution. This treatment is unfair to dedicated listeners who genuinely support members and contribute to the community.

Shitty mods in the group chat, I can’t count the amount of times I’ve been banned for something I’m not at fault with, when they’ve never banned the ones who have actually been inconsiderate to other members. Watch your business go down, to all the 7Cups mods out there. Because you’ve done a great job so far.

I used to be a volunteer listener for 7 cups briefly & recently remembered it for when I needed help. One person was really casual in conversational style & when I said I felt judged for not wanting children, said "do you think you should judge yourself?" A few weeks later when I thought let's try one more time, a listener started a chat, asked what was wrong & then never responded/continued the chat at all, just left hanging. Unfortunately I think it's obviously gone downhill a lot & the volunteer counsellors aren't very well screened or regulated anymore. Could even be risky for some.

I really wanted to give just one star, but I rated 7 Cups two stars because even though I am really disappointed with them, I did get a little experience supporting people. However, I don't think my information is safe on this site. A user entered a chat, and though everything is anonymous, the person knew personal details about me. I am still anxious about the experience. It was really unnerving. I engaged with listener support, but that only made things worse because the help I got came off as dismissive or indifferent. There was no compassion. After reading a couple of reviews that said 7 Cups steal therapists' information, my distrust of the platform has increased. My encounter with a user who had intimate information about me and claims that they have stolen other's online information really makes me question their ethics and whether they would (intentionally) leak volunteers' data. Because of these concerns and for other reasons, I am going to delete my account and stop volunteering with 7 Cups.