Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
376 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Permanent Hair Removal: Noticeable reduction is seen within a couple uses, & full results after less than 12 uses.Works for Everyone: Completely safe on all skin tones & hair colors. Works by removing blonde & dark hair at the root via the pigment, so 5minskin cannot eliminate grey hairs.Once Per Week: Full-body laser hair removal sessions are done in just 5-10 minutes, once per week. Save Money: Never make a hair removal appointment again. No replacements or refills needed.Convenient: Anyone can use the 5minSkin handset safely from head to toe including upper lip, chin, underarms, legs, arms, and bikini area.Fast & Easy: So easy to use you can treat any body part in minutes.Safe & Painless: 5minSkin's clinical grade handset is safe for at-home laser hair removal, giving you lasting smooth results - when treating close to the eyes we recommend using the provided eye protection.
5MinSkin (5minskin.com) has 376 customer reviews on The Fair Hearing, with an average rating of 2.6 out of 5.
376 approved reviews, newest moderated first
It works. It lows the hair growth and make it less prickly. Will give it some more time.
By Jin C.
Response from 5MinSkin· May 12, 2024
Dear Jin, Thanks for sharing your rating and your positive experience with us. We highly value your opinion. Sincerely, 5MinSkin Team
I've used the device for three weeks now and I like the result. I already notice the difference! I haven’t shaved my legs in 8 days and I’m just now starting to get prickly hairs!
By Dustin M.
Response from 5MinSkin· May 8, 2024
Dear Dustin, Thanks a lot for your great review! We appreciate your feedback! Sincerely, 5MinSkin Team
I thought I would try this since I saw people were getting some results. I should have believed the reviews. I purchased this unit, plugged it in, had issues on the first time with it coming on. I got maybe 5 times from this unit. It's super cheap looking and would burn when I got it close to my skin, even though it states to press firmly. Total waste, I was really hoping this would work but the unit is made very cheap, doesn't work and I didn't really see any results. I emailed and called to send it back but they told me I had to take a video and upload it to them in order for me to even do that. They ended up giving me a refund which I appreciate it but it's just too much of a process for a promised laser that does not work from the first go.
By Nina Awad B.
Response from 5MinSkin· May 7, 2024
Dear Nina, We are sorry to hear that the IPL device did not work for you We take great care of the quality of the products we offer to our valued customers. We checked your order and we can confirm that a full refund was issued to you. Should you have any additional questions, we are happy to assist you. Kind regards, 5MinSkin
I have only done it couple time on my pits and it seems to be working. The hair is less rak and hard as it used to be
By Danna R.
Response from 5MinSkin· May 6, 2024
Dear Danna, We greatly appreciate your review! Sincerely, 5MinSkin Support
Was able to change my shipping address in less than 24 hours due to such responsive and helping customer service. 10/10.
By Destiny H.
Response from 5MinSkin· May 6, 2024
Dear Destiny, Thanks for sharing your rating and your positive experience with us. We highly value your opinion. Sincerely, 5MinSkin Team
My IPL looks like described but I don't see to much of a difference at the moment. I'm using it for two weeks now.
By Cid P.
Response from 5MinSkin· May 9, 2024
Dear Cid, Thanks for the time you took to share your feedback. At 5MinSkin we are committed to providing best solutions as well as customer experience. Since we have not received more details from you, we would encourage you to email us at [email protected] or you can reach out to us via phone at +1 (888)-860-1504. Sincerely, 5MinSkin Team
Buyer be very aware. This is a horrible product, as it gets very hot just after 2 minutes. Then you have to wait a minimum of 20 minutes to use it again. Extremely disappointed with the device, and even more with their customer service. For 2 weeks I left multiple voice mails, wanting to return the device. No response. During the purchase, website fails to mention a 10% restocking fee. Dubious business practice. Since they refuse to provide address for return, I will send it to their Miami address. Does the 10% restocking fee include postage? I will have dispute the charge with my credit card, once they receive the product back. I wish I had never come across their advertisement. Very disappointed.
By Betty B.
Response from 5MinSkin· May 3, 2024
Dear Betty, Thanks for the time you took to share your feedback. We have checked your case and confirm that one of our agents offered you a free replacement however the email was left unanswered. Also, our agent contacted you via phone but since you refused to provide more details about your return, we sent you a return label for you to return the device. A full refund was issued for your order. Best regards, 5MinSkin Team
Commande jamais reçue
By Guaqueta
Response from 5MinSkin· May 3, 2024
Dear Guaqueta Thanks for the time you took to share your feedback. We have checked your case and your order was indeed delivered on 26/02/2024, to the address that we received when the order was placed We would like to clarify this situation and share with you the proof of delivery and answer any questions you may have. You can reach out to our support at [email protected] Sincerely, 5MinSkin Team
