Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
376 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Permanent Hair Removal: Noticeable reduction is seen within a couple uses, & full results after less than 12 uses.Works for Everyone: Completely safe on all skin tones & hair colors. Works by removing blonde & dark hair at the root via the pigment, so 5minskin cannot eliminate grey hairs.Once Per Week: Full-body laser hair removal sessions are done in just 5-10 minutes, once per week. Save Money: Never make a hair removal appointment again. No replacements or refills needed.Convenient: Anyone can use the 5minSkin handset safely from head to toe including upper lip, chin, underarms, legs, arms, and bikini area.Fast & Easy: So easy to use you can treat any body part in minutes.Safe & Painless: 5minSkin's clinical grade handset is safe for at-home laser hair removal, giving you lasting smooth results - when treating close to the eyes we recommend using the provided eye protection.
5MinSkin (5minskin.com) has 376 customer reviews on The Fair Hearing, with an average rating of 2.6 out of 5.
376 approved reviews, newest moderated first
Absolutely terrible customer service. Their IPL device burned my skin, and after promising a replacement, they canceled it and said they’d issue a refund. I’ve been chasing them for weeks, and they keep ignoring my calls and emails. Waste of money and time.
By Nicole R.
Honestly dont see any results...zero
By sofia
This company is a joke! I received my device and used it exactly how they said. Started with 3 times a week, then move on to twice a week and just didn’t see the results. I contacted the company who said yea what we say isn’t really right and you probably need to use it 3 times a week for 18+ weeks. It’s so time consuming taking at least an hour each session if doing under arms, bikini and full legs. They said they would give me a partial refund which never came, I went back and forth for months asking for it with excuse after excuse. They then said they would give me a full refund and 8 months later it’s still broken promises and lies. Always get told they are escalating it to upper management and it will be sorted in 24 hours or I will have a reply in 24 hours but get nothing. DONT WASTE YOUR MONEY ITS A SCAM
By Julia M.
I gave 5 stars for their excellent customer service. Julietta was so very helpful and quick to respond to the issue I had regarding being short shipped the blades for the device. She always followed up within a day to inform me of what was happening and what to expect when. She’s a very kind caring person who will work with you until you are fully satisfied! The dermaplaner works wonderfully once you learn the proper technique. I wasn’t too keen on the spray that highlights the hair that needs removal as your face has to be damp to shave it but the spray makes your skin dry so I won’t be using that anymore.
By Susan A.
I have used the IPL for almost 2 years now. It took longer than 8 weeks at the beginning, but time and patience came through and I am smooth and hairless in the nether region and I Iove it, so smooth and soft. I do still use the IPL about once a week or longer as an upkeep type use. It does work permanently.
By Christopher A.
5MinSkin as a company is the best and Julieta is a wonderful communicator, kind, and a generous representative. I bought 6 Dermaplaning tools for myself and friends for Christmas and we all love them. Joni Guernsey
By Joan G.
The product is great & when I didn't receive everything, I emailed them & they were on top of it! They were very responsive & helpful
By Lori D.
The customer service experience was amazing. I purchased one of these devices a year ago, used it and loved it and put it away for a while. When I went to use it again I found that it didn’t turn on. I emailed the company and within less than a week they are mailing me a new device. This solution and the speediness on which it was handled exceeded my expectations.
By Allison K.
