Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
376 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Permanent Hair Removal: Noticeable reduction is seen within a couple uses, & full results after less than 12 uses.Works for Everyone: Completely safe on all skin tones & hair colors. Works by removing blonde & dark hair at the root via the pigment, so 5minskin cannot eliminate grey hairs.Once Per Week: Full-body laser hair removal sessions are done in just 5-10 minutes, once per week. Save Money: Never make a hair removal appointment again. No replacements or refills needed.Convenient: Anyone can use the 5minSkin handset safely from head to toe including upper lip, chin, underarms, legs, arms, and bikini area.Fast & Easy: So easy to use you can treat any body part in minutes.Safe & Painless: 5minSkin's clinical grade handset is safe for at-home laser hair removal, giving you lasting smooth results - when treating close to the eyes we recommend using the provided eye protection.
5MinSkin (5minskin.com) has 376 customer reviews on The Fair Hearing, with an average rating of 2.6 out of 5.
Showing 16 reviews with 2 stars · Clear filters
I received this as a Christmas gift in 2024. I have used the device religiously on different areas every day since. It is now September 2025 and I have yet to see a significant change in hair growth let alone permanent removal. I even went to their site to see if I could buy the pre-treatment prep stuff but couldn't find it. I bought a different brand so we'll see how or if that one makes a difference.
By Amber H.
This product didn’t work for me. And yes I meet the light skin darker hair demographic they state it works best on. I used it on my face and it did lighten the hair and maybe slowed the growth but I don’t think so. It didn’t work on my underarms at all, and I have been using it well more than the noted amount of time it states to use it.
By Cynthia R.
My 5minute skin device has stopped working. I don't remember the exact date I purchased it but It hasn't been used often enough to quit. The green light comes on but I can't get it to activate the front lights which are necessary for it to work.
By Johanna
Response from 5MinSkin· Mar 23, 2025
Dear Johanna Thanks for the time you took to share your feedback. In case your device is defective as you mentioned, we will send you a replacement at no cost to you or a full refund, if you kindly share evidence of the defective device. We would encourage you to email us at [email protected] or you can reach out to us via phone at +1 (888)-860-1504. Sincerely, 5MinSkin Team
I purchased 5MinSkin MicroSculpt + Hyaluronic Acid Serum and more product ($227.00) in January 2025 from 5minskin. I noticed a "nic", (pin head size) on the left roller on my third use the other day. I asked is it safe to use, no answer. I didn't drop the product, so it was over looked at shipment, my first microscult. I called customer service 6 times, left a messages, and no response. I sent 2 emails, still no response, when they tried to sell me more. Their customer service dept is non-existent at anytime of day or night. I am going to purchase from a company that stands behind its product. I don't recommend 5minskin, no, no no. 3/17- I read 5 minskin's response, note no person to contact nor contract info and no message in my spam, NOTHING. I called them again(7th time), their customer service number 888-860-1504 and got a recording, we are busy with others, leave a message and we will call. No call for me, still waiting, a bunch of BS, don't deal with this company, they take your money and forget about your concerns, NO CUSTOMER SERVICE AT ALL!!
By Anita B.
Response from 5MinSkin· Mar 16, 2025
Dear Anita, Thank you for your feedback. We take customer communication seriously, and I’m sorry to hear you feel our responses haven't reached you. We’ve thoroughly checked our records and found that all emails related to your inquiry were sent. It’s possible they ended up in your spam or junk folder. I recommend checking there, as sometimes messages can be filtered unexpectedly. If there's anything specific you still need assistance with, please don’t hesitate to reach out directly. We’re here to ensure you have a positive experience.
Customer service problems I ordered the laser hair removal device start of December as a Christmas gift. I ordered the £40 creams package aswell as their basic deal which should have included creams. When it arrived, very late... they had not included my £40 of creams and the basic package creams were missing too. Total value missing £70 of product. Customer service offered me back a refund but not for All the missing items. No word from them since and no confirmation of any refund yet. I guess I'll contact my credit card company next. I wouldn't buy from this company. Pain to deal with. Missing items. No refunds yet...
By Mrs M.
Response from 5MinSkin· Jan 24, 2025
Hi Amy Thanks for the time you took to share your feedback. I apologize for the inconvenience and frustration caused by the incomplete delivery of your order. I understand how important it is to receive all the items you purchased. We’ll work with you to resolve any issues as quickly as possible. Sincerely, 5MinSkin Team
5MINSKIN ELECTRIC DERMAPLANING TOOL + FREE HAIR IDENTIFIER SPRAY - 50% OFF NEW YEAR SALE. This is what they advertised. All I recieved was the dermaplaning tool. When I emailed I was told due to high volumes of sales there was no more hair identifier spray, and they would refund me $5.00. Seriously why are you advertising something you can't supply. Regret going with this company, because they should fulfill their promise.
By Penny
Response from 5MinSkin· Jan 24, 2025
Dear Penny, We are sorry for your unpleasant experience and we would like to look into this matter in more details. At 5MinSkin we are committed to providing best solutions as well as customer experience. Since we have not received more details from you, we would encourage you to email us at [email protected] or you can reach out to us via phone at +1 (888)-860-1504. Sincerely, 5MinSkin Team
Customer service is non existent. I ordered a dermaplaning tool with a free identifier spray and 6 replacement blades on December 2-2024. Says shipping in 2 to 4 days. Yesterday I finally received a package. There is only the dermaplaning tool. Haven’t received the free spray or the 6 replacement blades I paid for . I’ve tried to email and call. The 1-800 number says the mailbox is full. Nice. I guess I’ll have to contact my credit card company
By Debbie Garst S.
Response from 5MinSkin· Jan 19, 2025
Dear Debbie We are sorry for your unpleasant experience and we would like to look into this matter in more details. At 5MinSkin we are committed to providing best solutions as well as customer experience. Since we have not received more details from you, we would encourage you to email us at [email protected] or you can reach out to us via phone at +1 (888)-860-1504. Sincerely, 5MinSkin Team
I ordered 2 items on Dec 8th and they advertise fast 2 to 3 days shipping. Here it is Dec. 19th and still nothing, I have emailed them nothing, I've called their so called support and left at least 5 messages, Nothing!! I almost feel it is a scam. If I don't hear anything by 21st gonna contact credit card company. Ordered it for a Christmas present. Well finally got my order on 23rd
By Roger
Response from 5MinSkin· Dec 26, 2024
Dear Roger, We sincerely apologize for the delay in shipping your order. We understand how important it is to receive your purchase on time, and we regret any inconvenience this may have caused. We’re glad to hear that your order has now reached you safely. Your patience and understanding mean a great deal to us, and we truly appreciate your trust in our services. If you have any questions or need further assistance, please do not hesitate to contact us at [email protected] or give us a call for a faster resolution at +1 (888)-860-1504 Kind regards, 5MinSkin Team
